Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $19.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Life insurance
Job Description
Castle Group is a renowned hospitality company dedicated to providing exceptional service and premium living experiences within residential communities. As a leader in property management and hospitality services, the Castle Group emphasizes innovation, professionalism, and personalized care in all aspects of its operations. Known for its commitment to excellence and a customer-centric approach, the company fosters an environment where residents feel valued, safe, and well-attended to. Their mission is to create welcoming communities where every interaction reflects integrity, respect, and the highest standards of service. The Castle Group’s dedicated team works tirelessly to ensure that residents' needs and requests are... Show More
Job Requirements
- High school diploma or equivalency
- hospitality experience preferred
- effective written and verbal communication skills
- excellent customer service skills including conflict resolution and de-escalation techniques
- ability to operate computer hardware and software including Microsoft Office Suite
- ability to maintain composure and use good judgement during emergency and stressful situations
- ability to lift 30lbs following safety procedures
- ability to stand for long periods
- ability to walk and climb stairs
- ability to navigate the property and building as required
- ability to type and use computer monitor extensively
- ability to handle, grasp, feel, reach with hands and arms
- ability to repeat various motions with wrists, hands and fingers
- ability to hear, understand and respond appropriately to verbal requests in person and over the phone
- ability to stoop and bend
Job Qualifications
- High school diploma or equivalency
- college level courses in business and hospitality preferred
- 1+ years of hospitality experience preferred
- effective written and verbal communication skills
- excellent customer service skills including strong conflict resolution and de-escalation techniques
- ability to project a professional and knowledgeable demeanor
- intermediate command of computer hardware and software, specifically Microsoft Office Suite
- excellent organizational skills and attention to detail
- ability to prioritize tasks
- ability to act with integrity, professionalism, and confidentiality
- multiple language fluency is desirable, but not necessary
Job Duties
- Answer phone and greet residents and guests upon entry
- respond to requests, questions and any other needs
- document issues or transactions as needed
- develop knowledge of surrounding areas and attractions
- keep track of activity logs and incident reports, records and forms for the Community Association Manager's review daily
- demonstrate excellent customer service, communication and time management skills
- monitor Emergency Response System and respond in a timely and efficient manner within hours of notification
- monitor and control Electronic Security Control Systems if applicable
- log in all packages and track them through to pick-up by recipient
- follow up on all complaints or issues notifying Community Association Manager as necessary
- ensure all safety precautions and procedures are followed while performing duties
- assist with resident notifications or special events
- process work orders and file resident documents and invoices, if applicable
- perform any other responsibilities as assigned by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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