Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $17.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
The hiring establishment is a reputable credit union branch dedicated to providing exceptional financial services and personalized member care. As a financial cooperative, the credit union is committed to building strong relationships with its members by offering a wide range of products and services designed to meet their unique financial needs. With a focus on community and member satisfaction, this credit union fosters a friendly and professional environment where team members are empowered to deliver outstanding service and promote the credit union's values and philosophy.
The role of a Concierge within this credit union branch is multifaceted, focusing primaril... Show More
The role of a Concierge within this credit union branch is multifaceted, focusing primaril... Show More
Job Requirements
- High school diploma or equivalent education and experience
- prior customer service experience
- knowledge of most Microsoft Office software, including Word and Outlook features
- strong organizational skills and attention to detail
- must value a high degree of accuracy
- professional demeanor
- positive and outgoing attitude
- exceptional communication skills
- assertive problem-solving skills
Job Qualifications
- High school diploma or equivalent education and experience
- prior customer service experience
- knowledge of most Microsoft Office software, including Word and Outlook features
- strong organizational skills and attention to detail
- must value a high degree of accuracy
- professional demeanor
- positive and outgoing attitude
- exceptional communication skills
- assertive problem-solving skills
Job Duties
- Professionally and enthusiastically greet members to serve their needs or to direct them to the appropriate staff
- perform opening and closing procedures in a manner that is 100 percent consistent with policies and procedures
- use computer software to sign in members and monitor wait time to ensure quality service
- professionally service basic member activity including processing changes of address and adding additional names to accounts
- place check orders and order replacement ATM or debit cards
- set up direct deposit and process wire transfers and stop payments
- process printouts of statements and check copies as requested
- open deposit accounts
- assume responsibility for establishing and maintaining effective, professional business relations with members by resolving requests and questions promptly, courteously, and professionally
- keep members informed of credit union services and policies
- maintain and project the credit union's professional reputation
- recommend and refer new and alternative services to members that best fit their financial needs
- outbound calling to members who were a no show for appointments to offer alternative options
- accept all company deliveries and track through a delivery log including processing mail as needed and balancing totals
- keep track of all outgoing overnight deliveries and call for pick-ups if appropriate
- assist in the preparation and delivery of departmental reports and letters
- assist with mailings by preparing labels and stuffing envelopes
- assume all teller line functions including but not limited to transactions for business members, balancing drawer, vault, and recycler
- assist members both inside and outside and with ITM machines
- maintain audit controls including but not limited to dual control, key control, logs/reports, alarms, safe deposit box and all teller-related audit responsibilities
- manage reports as directed by management
- perform other duties as required by management
- develop an understanding of Credit Union history, philosophy, organization, policies, and operational procedures including all teller related procedures and regulations
- perform notary duties as needed in the branch
- on a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs
- relate to other people beyond giving and receiving instructions by getting along with coworkers or peers without exhibiting behavioral extremes
- perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
- respond appropriately to feedback from a supervisor
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: