Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $25.00
Work Schedule
Standard Hours
Benefits
Tuition Reimbursement
Employee Referral Bonus
health benefits
vision benefits
Dental benefits
401(k) with match
Employee engagement and culture committee
company sponsored life insurance
Employee assistance program
Job Description
Join our team at Cambridge Senior Living and Healthcare Center, a distinguished 64-bed Sub-Acute and Long-Term Care facility located in Massachusetts, where compassion and quality care are at the heart of everything we do. Cambridge Senior Living is thoughtfully designed with beautiful common spaces, creating a welcoming and home-like environment not only for our residents but also for our staff. The facility is proudly supported by Marquis Health Consulting Services, enhancing our commitment to providing outstanding healthcare and support services. We take great pride in fostering a positive and supportive workplace where employees feel valued, respected, and empowered to make... Show More
Job Requirements
- Current and active CNA license in MA strongly preferred
- previous experience in customer service-related field required
- experience in healthcare setting required
- excellent verbal and written communication skills
- strong customer service skills
- ability to multitask in a fast-paced environment
- ability to handle confidential information
- professional phone etiquette
- ability to interact with diverse populations
Job Qualifications
- Current and active CNA license in MA strongly preferred
- previous experience in customer service-related field required
- experience in healthcare setting required
- exceptionally strong customer service orientation, presence and perspective
- knowledge of customer service strategies and tactics
- excellent ability to communicate effectively with patients, visitors, and staff at all levels of the organization
- excellent verbal and written communications skills and phone etiquette
- experience in dealing with multiple demands simultaneously
- ability to deal with people of varying personalities and temperaments
- ability to take initiative to resolve immediate problems
Job Duties
- Answering and transferring all incoming calls in a courteous and professional manner
- giving information, direction and other appropriate assistance to residents, staff, guests and vendors
- performing a variety of clerical duties as assigned
- greeting potential residents, families, visitors
- managing both external and internal calls, taking and communicating messages
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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