Job Overview
Compensation
Type:
Hourly
Rate:
Range $17.51 - $24.46
Benefits
Retirement savings 403b with employer match
Employee assistance program (EAP)
Continuing education support
Commuter Benefits
Chaplain counseling
Wellhub gym benefit
Onsite fitness centers
Job Description
Lake Forest Place (LFP) is a renowned senior living community dedicated to providing outstanding services and care to its residents. As part of Presbyterian Homes, a respected organization known for its commitment to quality and compassion in senior living, LFP offers a welcoming and secure environment designed to enhance the lives of its community members. The campus is designed to foster connection, wellness, and support through a variety of amenities and programs tailored to meet the diverse needs of older adults. With an emphasis on respectful and proactive customer service, LFP seeks to maintain an environment that residents and visitors... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or similar role
- Ability to communicate effectively both orally and in writing
- Strong organizational skills
- Proficient in computer applications including email and database management
- Ability to handle confidential information with discretion
- Must be able to work flexible hours as needed
- Ability to manage multiple responsibilities simultaneously
- Must be personable and courteous
Job Qualifications
- High school diploma or equivalent
- Prior experience in a customer service or concierge role preferred
- Strong communication and interpersonal skills
- Proficiency with standard office software and ability to learn specialized software
- Ability to handle multiple tasks efficiently
- Knowledge of confidentiality and compliance standards
- Ability to work in a fast-paced environment
- Reliable and professional demeanor
Job Duties
- Provides general information and guidance to visitors related to events, venues and directions to approved areas
- Will utilize a courteous demeanor for all incoming calls and route to appropriate entities
- Will utilize a high degree of proficiency to ensure all visitors are screened
- Access to residences must be approved prior to moving through common areas of campus
- Able to utilize a variety of software programs to complete assigned tasks associated with leaves of absences, guest suite reservations and transportation services
- Ensures timely documentation of such services
- Is aware of the Presbyterian Homes Corporate Compliance policies including those having to do with confidentiality and security of information, and concern for the well-being of residents and patients
- Demonstrates behaviors and completes work in a manner consistent with those policies
- Expeditiously reports any emergencies to the appropriate entities to maximize the safety of the resident, associate and campus
- Assists in scheduling transportation services for residents of LFP through internal shuttle service and/or approved third party provider, (LYFT, Brite LYFT)
- Assures work environment is kept cleaned and organized and all materials disseminated to the public meet the quality criteria of LFP
- Will insure the timely completion of all RELIAS trainings pursuant to schedule assigned
- May assist in facilitating program/activity reservations as approved by the Community Life Administrator or their designee
- May assist in facilitating package delivery of resident items including packages, floral arrangements or other perishable items or dry cleaning
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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