Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.80 - $19.80
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life
disability
Retirement Savings Plans
Employee assistance program
Paid Time Off
Tuition Reimbursement
Flexible pay options
Job Description
Sunrise Senior Living is a leading provider in the senior living industry, renowned for its commitment to offering a compassionate and enriching environment for its residents. The company has been honored multiple times, including being certified as a Great Place to Work by Activated Insights eight times, which highlights its exceptional workplace culture and dedication to employee satisfaction. Sunrise operates senior living communities that focus on enhancing the quality of life for the elderly by fostering an atmosphere of respect, care, and community engagement. Their mission centers on the sacred value of human life, empowering residents to live longer, healthier,... Show More
Job Requirements
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), and Sunrise applications with ability to learn new applications
- Ability to handle multiple priorities
- Good organizational, time management, and follow-through skills
- Accurate record keeping skills
- Good judgment, problem solving, and decision-making skills
- Ability to communicate effectively both orally and in writing
- Willingness to participate in required health testing and drug screening
- If applicable, willingness to sign Driver job description for safety and regulatory compliance
Job Qualifications
- High school degree or GED
- Proven customer service experience
- Proficiency with Microsoft Office and computer applications
- Strong communication and interpersonal skills
- Ability to multi-task and manage time effectively
- Knowledge of safety policies and procedures
- Ability to maintain accurate records
- Ability to work collaboratively in a team environment
- Commitment to Sunrise Senior Living Principles of Service and Core Values
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to callers, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser and transportation appointments
- Send get well cards to residents in the hospital
- Order Memory Flowers for residents who have passed away
- Send sympathy cards to families and responsible parties as needed
- Order flowers and name plates for new residents prior to move-in
- Order guest meals for resident and family on the day of move-in
- Create and maintain marketing and move-in packet inventory
- Support the Director of Sales in handling initial inquiry calls and building interest in Sunrise Senior Living
- Assist in Customer Relationship Management lead tracking database entry
- Perform administrative duties related to the resident move-in process
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and snacks are available, maintain and clean the popcorn machine daily, and restock as necessary
- Keep music playing throughout the day
- Ensure coverage of the front desk when away
- Partner with the community team to ensure compliance with occupational health and safety regulations
- Practice safety procedures including the use of PPE, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
- Maintain Resident Roster, Team Member Roster, and current work schedules for emergency procedures
- Champion the Safe Leaving Program by ensuring the safety of residents and adhering to service standards
- Respond to emergencies as per Sunrise policies
- Ensure guests and residents sign in and out appropriately
- Maintain a high-risk elopement list with photographs
- Update resident phone lists, move-in and move-out registers, and guest sign-in logs
- Prepare meal tickets and tally meal count sheets
- Collect and process meal ticket money following internal control procedures
- Organize and distribute mail and newspapers
- Post and display the Daily Menu
- Maintain resident form for miscellaneous credits
- Assist with recruitment data entry
- Monitor and order office supplies
- Track and disperse team member paychecks
- Actively participate in team engagement programs and meetings
- Maintain compliance with training requirements
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: