Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $19.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
flexible scheduling
Job Description
Castle Group is a distinguished leader in the hospitality and property management industry, recognized for delivering exceptional service and creating vibrant living communities. Specializing in residential community management, Castle Group combines professionalism, integrity, and a customer-centric approach to foster welcoming and secure environments for all residents and their guests. By integrating innovative management practices and dedicated hospitality expertise, Castle Group consistently upholds its mission to enhance the quality of life within the communities it serves. With a strong foundation in exemplary service standards, the organization is committed to maintaining the highest levels of resident satisfaction and operational excellence.
The C... Show More
The C... Show More
Job Requirements
- High school diploma or equivalency
- effective written and verbal communication skills
- excellent customer service skills
- ability to handle emergency and stressful situations
- ability to lift 30lbs following safety procedures
- ability to work in upright standing position for long periods
- ability to walk and climb stairs
- ability to navigate the property/building
- manual dexterity for typing and computer use
- ability to handle, grasp, and feel objects and equipment
- ability to reach with hands and arms
- repetitive wrist, hand, and finger motions
- ability to hear, understand, and respond verbally
- ability to stoop and bend
Job Qualifications
- High school diploma or equivalency
- college level courses in business and hospitality preferred
- 1+ years of hospitality experience preferred
- effective written and verbal communication skills
- excellent customer service skills including conflict resolution and de-escalation techniques
- ability to project a professional and knowledgeable demeanor
- intermediate command of Microsoft Office Suite
- excellent organizational skills and attention to detail
- ability to prioritize tasks
- ability to act with integrity, professionalism, and confidentiality
- multiple language fluency desirable but not necessary
Job Duties
- Greet residents and guests upon entry
- respond to requests, questions, and other needs
- make reservations and provide recommendations for restaurants, bars, and clubs
- document issues or transactions as needed
- develop an understanding of Association policies and escalation procedures
- monitor emergency response systems and respond promptly
- maintain activity logs and incident reports for Property Manager review
- escalate issues to Property Manager when necessary
- log and track packages until delivery or pick-up
- perform other assigned duties
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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