Job Overview
Employment Type
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
ballpark discounts
Recognition Program
Incentives
Inclusive training and development opportunities
Job Description
American Family Field, home of the Milwaukee Brewers, is a premier sports and entertainment venue known for delivering exceptional fan experiences. Operated with a commitment to excellence and community engagement, the facility hosts numerous baseball games, special events, and premium hospitality experiences. The Milwaukee Brewers organization places a strong emphasis on fostering an inclusive, collaborative, and respectful workplace culture that encourages innovation and staff development while maintaining a high standard of service for all guests.
The Brewers Concierge Staff plays a vital role in enhancing the experience of Suiteholders and guests at American Family Field. This team is dedicated... Show More
The Brewers Concierge Staff plays a vital role in enhancing the experience of Suiteholders and guests at American Family Field. This team is dedicated... Show More
Job Requirements
- High school diploma or equivalent
- one or more years of experience in customer service or related field
- ability to communicate clearly and effectively
- strong organizational and time management skills
- willingness to work flexible hours including evenings and weekends
- ability to collaborate effectively with team members
- positive attitude and professionalism
Job Qualifications
- One or more years of experience in customer service or related field
- exceptional communication skills
- strong time management skills
- excellent organizational skills
- prior hospitality experience preferred
Job Duties
- Be a welcoming, friendly, and knowledgeable resource for all guests
- answer general ballpark questions, contact Delaware North Sportservice for guests' food and beverage requests, provide Suite Guest Passes, and check/scan tickets
- learn and maintain a thorough understanding of the ballpark and its amenities
- collaborate effectively with fellow team members
- consistently demonstrate a positive attitude with both guests and colleagues
- provide timely solutions to guests' needs by using resources that include a comprehensive information binder, contacting other staff via a telephone and enlisting the help of other game day staff in your area
- report any escalated concerns or safety issues to supervisor while on duty
- assist with ongoing improvement efforts by providing constructive feedback to the Premium Services staff
- at the final out, assist with suite closing procedures by providing clients with reminders as to when the suites close, offering assistance in leaving the suite, and thanking guests for coming as they are directed toward exits
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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