Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $19.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee assistance program
Job Description
The Ritz-Carlton is a globally renowned luxury hotel brand, part of the Marriott International portfolio, known for setting the gold standard in hospitality and guest service. With more than 100 award-winning properties worldwide, The Ritz-Carlton prides itself on creating exceptional and memorable experiences for its guests while fostering a culture of respect, creativity, and compassion among its associates. The organization places immense value on diversity and inclusivity, committing to equal opportunity employment free from discrimination based on disability, veteran status, or any protected category under applicable law. By joining The Ritz-Carlton, employees become part of a prestigious brand that emphasizes... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- Ability to stand, sit, or walk for extended periods
- Ability to move objects weighing up to 10 pounds
- Strong verbal and written communication skills
- Willingness to comply with company policies and procedures
- Ability to maintain confidentiality
- Ability to work flexible hours as needed
Job Qualifications
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Customer service orientation
- Basic computer proficiency
Job Duties
- Respond to guest requests for special arrangements or services
- Make arrangements or identify appropriate providers for guest services
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction
- Gather, summarize, and provide information to guests about property amenities and surrounding area
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate departments to resolve guest issues
- Review shift logs and document pertinent information
- Monitor club lounge for seating availability, service, safety, and well-being of guests
- Report accidents, injuries and unsafe conditions
- Follow company policies and procedures
- Maintain professional appearance and protect company assets
- Welcome and acknowledge all guests per company standards
- Anticipate and address guests' service needs
- Assist individuals with disabilities
- Communicate clearly and professionally
- Develop and maintain positive working relationships
- Comply with quality assurance standards
- Stand, sit, or walk for extended periods
- Move objects under 10 pounds without assistance
- Perform other reasonable duties as requested
Job Qualifications
Experience
No experience required
Job Location
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