Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $17.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
team environment
Training and Development
Job Description
Waltonwood specializes in providing senior living communities that prioritize comfort, safety, and a vibrant social atmosphere. As a dedicated management company in the healthcare and residential services industry, Waltonwood focuses on fostering environments where residents can enjoy a high quality of life with comprehensive support. Waltonwood communities are known for their commitment to exceptional customer service, ensuring residents and their families feel valued, respected, and cared for at all times. The company culture emphasizes teamwork, positivity, and dedication to community well-being, striving to create a seamless living experience that caters to individual needs while promoting social engagement and security.
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Job Requirements
- Proficiency with Microsoft Office and other computer applications
- Knowledge of multiple phone line operations and proper phone etiquette
- A minimum of 6 months of customer service and clerical experience preferred
- High school diploma or GED preferred
- Strong communication and organization skills
Job Qualifications
- Proficiency with Microsoft Office and other computer applications
- Knowledge of multiple phone line operations and proper phone etiquette
- A minimum of 6 months of customer service and clerical experience preferred
- High school diploma or GED preferred
- Strong communication and organization skills
Job Duties
- Greet residents, visitors, and staff in a welcoming, professional manner
- Answer internal/external telephone calls promptly and professionally
- Gather information, answer questions or requests, and/or channel to the appropriate destination
- Properly understand and apply safety, security, and emergency procedures to ensure the well-being of both residents and staff
- Monitor and direct those who enter and exit the building and follow check in and out procedures
- Become familiar with all residents of the community, and communicate positively with them daily
- Update resident roster daily, collect daily resident charges (meal tickets, general store charges, etc.), and respond to questions and concerns
- Provide administrative and clerical support to Department Heads, Business Office Manager, and Executive Director as directed by the Business Office Manager
- Keep front desk organized, neat, and clean and provide light housekeeping duties
- Assist with all other duties as assigned by the Business Office Manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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