Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $18.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
exclusive discounts
opportunities for growth
employee recognition
Job Description
The Grand Hotel Golf Resort & Spa, Autograph Collection, is an iconic destination located on Alabama's scenic Gulf Coast, beloved for its rich Southern tradition paired with modern luxury. Nestled on 550 acres of picturesque landscape, this exceptional resort offers guests a harmonious blend of natural beauty, historic charm, and top-tier amenities. Recognized as Marriott's Hotel of the Year for the Distinctive Premium Brand, the Grand Hotel stands as a beacon of hospitality excellence, delivering unforgettable guest experiences that embody the spirit of Southern grace and sophistication. The resort's commitment to outstanding service and its stunning location make it a... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- ability to communicate effectively with guests and team members
- proficient in using Property Management Systems and related software
- excellent organizational and multitasking abilities
- strong attention to detail and problem-solving skills
- availability to work flexible hours including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- strong communication and interpersonal skills
- proficiency with hotel Property Management Systems
- ability to handle multiple tasks in a fast-paced environment
- problem-solving skills and a guest-focused attitude
- knowledge of local area and attractions is a plus
Job Duties
- Welcome guests with a friendly demeanor, anticipating their needs and ensuring a smooth arrival and departure process
- assist with check-ins, check-outs, and reservations using the Property Management System and hotel software
- provide clear directions and insights about hotel amenities, local attractions, and events
- identify potential guest concerns and resolve them efficiently, maintaining the highest standards of hospitality
- stay informed about room layouts, amenities, special promotions, and upcoming events to assist guests effectively
- arrange transportation, manage billing, and secure dining reservations for a seamless guest experience
- work closely with other departments to ensure a cohesive and exceptional level of service
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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