Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
sick leave
Holiday pay
Tuition Reimbursement
myFlexPay
Job Description
Sunrise Senior Living is a renowned organization dedicated to enriching the lives of seniors by providing supportive living environments that foster longer, healthier, and happier lives. With a commitment to compassionate care, Sunrise Senior Living has earned recognition as a Great Place to Work, an honor it has received multiple times. This cultural acknowledgment reflects the organization's dedication not only to its residents but also to its team members, cultivating a workplace where meaningful relationships flourish among residents, their families, and employees alike.
Sunrise Senior Living operates engaging communities such as Sunrise on Vernier, where the focus is on delive... Show More
Sunrise Senior Living operates engaging communities such as Sunrise on Vernier, where the focus is on delive... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service
- Basic computer literacy and proficiency with Microsoft Office
- Excellent communication skills
- Ability to multitask and manage time effectively
- Ability to maintain confidentiality and handle sensitive information appropriately
- Willingness to comply with health and safety protocols including drug testing and vaccinations as required by law
- Ability to work collaboratively in a team-oriented environment
- Availability to work flexible hours including some weekends and holidays
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Ability to learn new software applications
- Strong organizational and time management skills
- Effective written and verbal communication
- Good judgment, problem-solving, and decision-making skills
- Accuracy in record keeping
- Ability to handle multiple priorities
- Experience in a hospitality, healthcare, or senior living environment preferred
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings, direct candidates to apply online or capture candidate information into the Applicant Tracking System to launch recruitment
- Answer incoming telephone calls and resident calls within two to three rings with appropriate greeting and identification
- Take complete messages with pertinent information and communicate messages to intended recipients
- Offer a community overview to callers, determine appropriate contacts, and notify callers of transfers
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in hospital and order Memory Flower for residents who have passed away
- Send sympathy cards to families and responsible parties
- Order flowers and name plates for new residents prior to move in
- Order guest meals for residents and family on move-in day
- Create and maintain marketing and move-in packet inventory
- Support Director of Sales by handling inquiry calls and encouraging interest in Sunrise
- Assist with lead tracking database entry
- Perform administrative duties related to the resident move-in process
- Keep front desk and entry area neat and organized
- Monitor Bistro for cleanliness, refreshments, and music
- Ensure front desk coverage when away
- Partner with community team for compliance with health and safety regulations
- Practice safety procedures including use of PPE, fire extinguishers, and lockout tagout
- Maintain resident and team member rosters and schedules for emergencies
- Champion the Safe Leaving Program
- Respond to emergencies per policy
- Ensure guest and resident sign-in/out
- Maintain high-risk elopement list
- Maintain heightened awareness of entry and exit
- Update resident phone list, roster, move-in/out register, and guest logs
- Prepare meal tickets and tally meal counts
- Collect and process meal ticket money
- Organize and distribute mail and newspapers
- Display daily menu
- Maintain resident credit forms
- Assist with recruitment data entry and administrative duties
- Monitor and order office supplies
- Track and disperse paychecks
- Participate actively as a team member working toward goals
- Demonstrate Team Member Credo
- Commit to Principals of Service
- Contribute to engagement programs and surveys
- Attend meetings
- Maintain training compliance
- Perform other duties as assigned
Job Qualifications
Experience
No experience required
Job Location
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