Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Success Coach every Thursday
Fifty percent off your restaurant bill for up to six guests
401(k)
Discounted bus passes
free meals during shift
PTO program
Job Description
The Townsend Hotel is a prestigious luxury hotel known for its exceptional guest services, elegant accommodations, and prime location in the Metro-Detroit area. Renowned for its blend of sophistication and personalized hospitality, The Townsend Hotel prides itself on creating memorable experiences for every guest. The hotel caters to both business and leisure travelers who seek luxurious comfort accompanied by impeccable service in a welcoming environment. Committed to diversity, equity, and inclusion, The Townsend Hotel provides equal employment opportunities to all applicants and employees regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation,... Show More
Job Requirements
- Must be able to see computer screens, data reports, and other documents
- Must be able to hear well enough to communicate with co-workers, associates and customers and attend meetings
- Requires walking, standing, and sitting for extended periods
- Must have free movement of hands for typing and lifting
- Must be able to lift 20+ pounds infrequently
- The concierge will be in an office setting
- May be required to assist guests outside of the hotel but not off hotel property
- Requires knowledge of hotel business policies, procedures and services
- Must possess ability to communicate positively with guests and co-workers
- Must be able to work with differing computer software including Microsoft Excel, Microsoft Word, hotel property management systems, and other concierge software
- Ability to effectively deal with internal and external customers some of whom require high levels of patience, tact and diplomacy
- Must have knowledge of the Metro-Detroit area, local attractions, sporting teams, concert venues, dining and shopping options
- Must be able to professionally represent the hotel
- Bachelor degree preferred
- One year of experience in the hospitality industry or equivalent
Job Qualifications
- Bachelor degree preferred
- One year of experience in the hospitality industry or equivalent
- Knowledge of the hotel business policies, procedures and services
- Ability to communicate positively with guests and co-workers
- Proficiency with Microsoft Excel, Microsoft Word, hotel property management systems, and other concierge software
- Ability to deal with customers requiring patience, tact and diplomacy
- Knowledge of the Metro-Detroit area, local attractions, sporting teams, concert venues, dining and shopping options
- Ability to professionally represent the hotel
Job Duties
- Guest services - 90 percent
- Ability to retain an astounding knowledge of local businesses, clubs, and contacts
- Make restaurant reservations, recommend local social attractions, set up travel reservations or transportation, arrange for visits to spas or salons, or procure tickets to special events
- Acknowledge all guest requests and execute to the best of the hotel's ability
- Promptly greet guests in a warm, professional and friendly manner as they arrive and act as lobby ambassador
- Be an expert on the local area by answering any guest inquiries regarding the city, events, and attractions
- Handle all requests and services for guests, arrange and follow up on reservations including transportation, shows, events, spa, golf tee times, restaurant reservations, flowers, and other special arrangements
- Provide complete and exceptional assistance, service and direction, learn repeat guest and VIP preferences and ensure delivery beyond expectations by coordinating with proper departments
- Assist and support department and division employees and management to deliver an exceptional overall guest experience
- Coordinate dropped off gift bags
- Coordinate any inbound mail, packages and log accordingly
- Update VIP reports and distribute via email to employees
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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