Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Fixed Shifts
Benefits
Success coach
Discounted restaurant bills
401(k)
Discounted bus passes
free meals during shift
Paid Time Off
Job Description
The Townsend Hotel is a premier luxury hotel renowned for providing impeccable service and an exceptional guest experience in the heart of Metro-Detroit. With its elegant accommodations, award-winning dining, and prime location, the hotel offers guests a unique blend of sophistication and comfort. The Townsend Hotel prides itself on delivering personalized service that anticipates the needs of every guest, making it a sought-after destination for travelers seeking both business and leisure experiences.
The Concierge role at The Townsend Hotel is a pivotal position that requires outstanding knowledge of local businesses, clubs, and attractions to enhance the guests’ stay. This full-... Show More
The Concierge role at The Townsend Hotel is a pivotal position that requires outstanding knowledge of local businesses, clubs, and attractions to enhance the guests’ stay. This full-... Show More
Job Requirements
- Must be able to see computer screens, data reports, and other documents
- Must be able to hear well enough to communicate with co-workers, associates, and customers
- Requires walking, standing, and sitting for extended periods
- Must have free movement of hands for typing and lifting
- Must be able to lift 20 plus pounds infrequently
- The concierge will be in an office setting
- May be required to assist guests outside of the hotel but not off hotel property
- Requires knowledge of hotel business policies, procedures, and services
- Must communicate positively with guests and co-workers
- Must work with various computer software including Microsoft Excel, Word, hotel systems, and concierge software
- Ability to handle customers requiring tact, patience, and diplomacy
- Must know the Metro-Detroit area and local attractions
- Must professionally represent the hotel
Job Qualifications
- Bachelor degree preferred
- One year of experience in the hospitality industry or equivalent
- Knowledge of the Metro-Detroit area, local attractions, dining, and entertainment options
- Proficiency in Microsoft Excel, Microsoft Word, hotel property management systems, and concierge software
- Strong communication skills with the ability to interact positively and professionally with guests and co-workers
- Ability to work effectively with diverse customers requiring tact and diplomacy
- Familiarity with hotel business policies, procedures, and services
Job Duties
- Provide outstanding guest services by greeting guests promptly and warmly as they arrive
- Retain comprehensive knowledge of local businesses, clubs, and attractions
- Make restaurant reservations, recommend local social events, arrange travel and transportation
- Handle all guest requests and follow up on reservations such as transportation, shows, events, spa visits, golf tee times, and special occasion arrangements
- Act as the hotel lobby ambassador and expert resource on local attractions and events
- Assist in supporting department staff and management to ensure an exceptional guest experience
- Perform administrative duties including coordinating gift bag drop-offs, managing inbound mail and packages, and updating VIP reports
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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