Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Fixed Shifts
Benefits
Success coach
employee discount
401(k)
Discounted bus passes
Free Meals
Paid Time Off
Job Description
The Townsend Hotel is a distinguished luxury hotel located in the heart of Metro-Detroit, known for delivering exceptional guest experiences through meticulous attention to detail, personalized service, and a warm, welcoming atmosphere. As a four-star hotel renowned for its elegant accommodations and superb amenities, The Townsend prides itself on its commitment to excellence in hospitality, providing guests with a sophisticated and comfortable environment during their stay. The hotel offers a range of services including fine dining, event hosting, and spa treatments, making it a preferred destination for both leisure and business travelers seeking high standards of comfort and convenience. The... Show More
Job Requirements
- Must be able to see computer screens, data reports, and documents
- Must be able to hear well enough to communicate with coworkers and guests
- Requires walking, standing, and sitting for extended periods
- Must have free movement of hands for typing and lifting
- Must be able to lift 20 plus pounds infrequently
- Must be able to work in an office setting
- May assist guests outside the hotel but not off hotel property
- Must possess knowledge of hotel policies and procedures
- Must be able to communicate positively with guests and coworkers
- Must be able to work with Microsoft Excel, Word, hotel property management systems, and concierge software
- Must effectively handle customers requiring patience, tact, and diplomacy
- Must know Metro-Detroit area and local attractions
- Must professionally represent the hotel
- Bachelor degree preferred
- One year hospitality experience or equivalent
Job Qualifications
- Bachelor's degree preferred
- One year of hospitality industry experience or equivalent
- Knowledge of hotel business policies, procedures, and services
- Proficiency in Microsoft Excel and Word
- Experience with hotel property management systems and concierge software
- Strong communication and interpersonal skills
- Ability to professionally represent the hotel
- Knowledge of local attractions, sporting events, dining, and shopping options
- Ability to work effectively with diverse internal and external customers
- Patience, tact, and diplomacy in handling guest interactions
Job Duties
- Provide guest services with deep knowledge of local businesses and contacts
- Make restaurant reservations and recommend local attractions
- Arrange travel, transportation, spa visits, and special event tickets
- Acknowledge all guest requests and ensure best possible execution
- Greet guests warmly and serve as lobby ambassador
- Answer guest inquiries about local area, events, and attractions
- Handle guest requests including transportation, shows, golf tee times, flowers, and special occasions
- Deliver exceptional assistance and coordinate with hotel departments for VIP guest preferences
- Support department and management to enhance guest experience
- Coordinate administrative tasks such as handling gift bags, logging inbound mail and packages, and updating VIP reports
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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