Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
sick leave
Holiday pay
Tuition Reimbursement
Flexible pay option
Job Description
Sunrise Senior Living is a renowned provider of senior living services dedicated to creating environments where residents can live longer, healthier, and happier lives. As a company, Sunrise Senior Living has earned repeated recognition for its outstanding workplace culture, being certified as a Great Place to Work for the eighth time by Activated Insights. This accolade reflects the company’s commitment to fostering a supportive, inclusive, and engaging workplace for team members, which ultimately translates into exceptional care and service for its residents. Sunrise operates senior living communities where the principles of respectful, compassionate care and the sacred value of human... Show More
Job Requirements
- High school degree or GED
- proven customer service experience
- proficiency in Microsoft Office and Sunrise applications
- ability to learn new applications
- understanding of safety procedures and compliance
- commitment to team values and service principles
- ability to handle multiple tasks effectively
- meet physical and health requirements as per role
- valid compliance with drug testing and other health screenings as mandated
Job Qualifications
- High school degree or GED
- proven customer service experience
- proficiency in computer skills including Microsoft Office and Sunrise applications
- ability to learn new software
- strong organizational and communication skills
- ability to handle multiple priorities
- good judgement and problem-solving abilities
- accurate record keeping skills
- effective verbal and written communication
Job Duties
- Oversee the community entry area for visitors, guests, and residents
- extend a warm welcome and greeting
- offer and provide beverages to visitors and guests
- ensure community safety protocols are in place
- contact Director of Sales, Executive Director, or Department Coordinator to meet prospective residents, families, or visitors
- greet potential candidates interested in Sunrise careers and direct them to apply online or capture information in Applicant Tracking System
- answer incoming telephone and resident calls promptly with proper greeting and identification
- take complete messages and communicate to intended recipients
- provide community overview to callers and direct them accordingly
- manage appointments for residents and family members
- send get well cards to hospitalized residents
- order Memory Flower for deceased residents
- send sympathy cards to families
- order flowers and name plates for new residents
- order guest meals for move-in days
- maintain marketing and move-in packet inventory
- support Director of Sales with inquiry calls and lead tracking
- perform administrative duties related to resident move-in
- keep desk and entry area neat and organized
- monitor Bistro area for cleanliness and refreshments
- maintain music in the Bistro
- ensure another team member covers front desk when away
- partner with community team to ensure compliance with health and safety regulations
- practice safety procedures including PPE and fire safety
- maintain resident and team member rosters for emergencies
- champion Safe Leaving Program ensuring safety of residents
- respond to emergencies per policies
- oversee sign-in/out process for guests and residents
- maintain high-risk elopement list
- update daily resident phone lists and rosters
- prepare and account for meal tickets
- organize and distribute mail and newspapers
- post daily menu
- maintain resident forms for credits
- assist with recruitment data entry and general admin tasks
- monitor office supplies and track team member paychecks
- participate actively in team goals and embody Team Member Credo
- commit to serving residents and guests through Principles of Service
- contribute to customer and team member engagement programs
- attend required meetings and training
- perform other assigned duties as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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