Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid Time Off
Tuition Reimbursement
Employee assistance program
Holiday pay
Job Description
Sunrise Senior Living is a renowned organization dedicated to enriching the lives of seniors by fostering an environment that promotes longer, healthier, and happier lives. Established as a leader in senior living communities, Sunrise has been certified multiple times as a Great Place to Work, a distinction that bears testimony to the organization's commitment to cultivating a positive workplace culture and extraordinary service standards. Their community, Whispering Chase, reflects the company's ethos of empathy, respect, and dedication to its residents, ensuring that each individual receives personalized, compassionate care and enjoys an engaging, vibrant living experience.
At Sunrise Senior Living, ... Show More
At Sunrise Senior Living, ... Show More
Job Requirements
- High school degree or GED
- Proven customer service experience
- Proficiency in computer skills including Microsoft Office and ability to learn new applications
- Ability to communicate effectively in writing and verbally
- Good organizational and time management skills
- Commitment to safety and compliance with health protocols
- Ability to handle multiple priorities
- Must pass drug test and pre-employment health evaluations as required
- Covid-19 and Influenza vaccination as mandated by law
- Ability to work as part of a team and participate in engagement programs
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with ability to learn new software
- Ability to handle multiple priorities
- Strong written and verbal communication skills
- Good organizational, time management, and follow-through abilities
- Accurate record keeping skills
- Good judgment, problem-solving, and decision-making skills
- Commitment to team goals and engagement
- Willingness to comply with health and safety protocols
- As applicable, understanding of safety duties for driving Sunrise vehicles
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning about Sunrise careers and job openings, direct candidates to apply online or capture candidate information into the Applicant Tracking System
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to callers, determine who to forward the caller to, and notify the caller of the transfer
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in the hospital
- Order Memory Flowers for residents who have passed away
- Send sympathy cards to families or responsible parties as needed
- Order flowers and name plates for new residents prior to move-in
- Order guest meals for residents and family on move-in day
- Create and maintain marketing and move-in packet inventory
- Support the Director of Sales by handling initial inquiry calls and encouraging interest in Sunrise Senior Living
- Assist with Customer Relationship Management lead tracking database entry and other administrative duties related to resident move-in
- Keep the front desk and entry area neat and organized
- Check the Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and snacks are available, maintain and clean the popcorn machine daily, and restock as necessary
- Ensure music plays throughout the day
- Ensure another team member covers the front desk when stepping away
- Partner with community team to ensure compliance with health and safety regulations
- Practice safety procedures and use Personal Protective Equipment
- Maintain resident, team member rosters, and work schedules for emergency procedures
- Champion the Safe Leaving Program ensuring resident safety and compliance
- Respond to emergencies according to policies
- Ensure guests and residents sign in and out appropriately
- Maintain a high-risk elopement list with photographs
- Maintain awareness of entries and exits of residents
- Update resident phone list, rosters, move-in and move-out register, guest and sign-in logs daily
- Prepare meal tickets for team members and family and tally meal counts
- Collect and account for meal ticket money following internal controls
- Organize and distribute mail to residents and leadership
- Collect and distribute resident and community newspapers
- Post and display the daily menu on the menu board
- Maintain resident form for miscellaneous credits
- Assist Business Office Coordinator and HR Designee with recruitment and administrative tasks
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate actively as a team member committed to goals
- Demonstrate the Team Member Credo in daily interactions
- Commit to serving residents and guests through Principles of Service
- Contribute to customer and team member engagement programs
- Attend meetings as directed
- Maintain compliance with required training
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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