Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Weekend Shifts
Split Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Life insurance
Disability insurance
Job Description
Century Park Associates is a dedicated senior living community committed to providing an enriching and supportive lifestyle for its residents. Known for promoting a work environment that values relationships based on trust, strong leadership, and personal ethics, Century Park Associates emphasizes a holistic approach where people truly come first. This approach not only enhances the quality of life for residents but also ensures a rewarding and fulfilling work atmosphere for all associates. Adhering to high standards of excellence, respect, and outstanding service, the organization encourages its team members to go beyond the requirements of their job descriptions to exceed expectations.... Show More
Job Requirements
- Must enjoy serving seniors
- Must demonstrate excellent customer service and hospitality
- Must have good telephone etiquette
- Must demonstrate trustworthiness and dependability
- Must work efficiently and effectively with little to no supervision
- Must demonstrate effective communication skills
- Must work efficiently with frequent interruptions
- Must be able to multi task
- Must be able to meet deadlines
- Must be cheerful and positive
- Must be responsive to resident requests
- Displays integrity and professionalism by adhering to Century Park's Code of Ethics and completes all required compliance training
Job Qualifications
- Must have high school diploma or equivalent
- Must be proficient with Microsoft Office (Word and Excel)
- Must demonstrate proficiency with office machines such as fax, copier/scanner
Job Duties
- Demonstrates excellent customer service including telephone etiquette skills
- Serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- Creates and maintains a positive atmosphere of warmth and hospitality
- Interacts with all individuals professionally and courteously
- Directs concerns from individuals to appropriate manager
- Screens visitors entering the community
- Assists with keeping front lobby and workrooms neat, clean and presentable
- Closely observes lobby activity and reports unauthorized visitors or concerns
- Keeps front lobby entrance flowing and welcoming
- Keeps bell cart clean and polishes weekly
- Provides accurate, reliable clerical support including typing, filing, photocopies, fax, data entry
- Receives, sorts and distributes mail
- Delivers packages to appropriate person/department following community policy
- Makes accurate, timely entries into Events Log
- Maintains lists such as resident directory, door check sheets, associate phone list, call in sheets
- Enters resident maintenance requests in TELs system
- Maintains guest room reservations, charges and payments while keeping Housekeeping informed
- Oversees resident check-in system including educating new residents and maintaining weekly list for security
- Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- Communicates with sales team for timely handling of inquiry calls
- Assists with Electronic Health Record (EHR) system as requested
Job Location
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