Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $28.00
Work Schedule
Flexible
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
Job Description
Advocate Health is the third-largest nonprofit, integrated health system in the United States, resulting from the combination of Advocate Aurora Health and Atrium Health. This extensive health system operates under several well-known names including Advocate Health Care in Illinois, Atrium Health in the Carolinas, Georgia, and Alabama, and Aurora Health Care in Wisconsin. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients across a vast network of 69 hospitals and over 1,000 care locations. The system is nationally recognized for its pioneering work and expertise in various medical fields including cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants,... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year experience in concierge or customer service role preferably in a large public facility
- Strong communication and interpersonal skills
- Ability to problem solve independently
- Flexibility to work varied shifts on a part-time basis
- Physical ability to stand, walk, or run for up to 95 percent of the workday
- Ability to lift or move approximately 50 pounds
- Tolerance to weather exposure and minimal odors from auto emissions
- Ability to communicate with a diverse population
Job Qualifications
- High school graduate
- Typically requires 1 year of experience in service management as a concierge or greeter in a large public facility
- Excellent communication, interpersonal, and customer service skills
- Ability to problem solve and work independent of direct supervision
- Demonstrated ability to work a flexible, customer-oriented schedule that meets the needs of Aurora guests and visitors
Job Duties
- Greets customers and assesses their immediate needs
- Successfully manages the first impression of the facility
- Offers assistance in any way necessary including assisting out of their vehicle, locating wheelchair, providing directions, escorting to destination
- Passes customer to volunteers for escorts when possible
- Utilizes Admitting or other departments to verify destination and remains with the patient if they are alone or in a wheelchair
- Assists in maintaining a smooth traffic flow at the entrances to the facility
- Assists in the arrangement of parking needs of customers including valet service, tour buses, short-term visitors, and transportation needs such as taxi vouchers, bus passes, and van transport
- Assures working area is clean of debris, safe, and free from obstacles
- Reports any security or safety issues to the Public Safety Services Department immediately
- Works with hospital support staff including Public Safety, Environmental Services, Plant Operations, Patient Transport, and Grounds
- Demonstrates knowledge and skills necessary to provide age-appropriate care to patients
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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