Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid Time Off
Tuition Reimbursement
Employee assistance program
Holiday pay
Job Description
Sunrise Senior Living is a leading provider of senior care services, recognized for its commitment to empowering residents to live longer, healthier, and happier lives. With a strong culture that has earned it the prestigious Great Place to Work certification eight times, Sunrise Senior Living is celebrated for its supportive environment where team members find deep fulfillment and joy in serving others. This organization believes in the sacred value of human life and fosters a community-focused atmosphere that encourages meaningful relationships among residents, their families, and staff.
At Sunrise of Northville, the Concierge position serves as a vital poi... Show More
At Sunrise of Northville, the Concierge position serves as a vital poi... Show More
Job Requirements
- High school diploma or GED
- customer service experience
- basic computer proficiency including Microsoft Office
- ability to communicate effectively
- good organizational and time management skills
- attention to detail and accurate record keeping
- ability to follow safety procedures
- willingness to participate in required training
- compliance with pre-employment drug testing and health requirements
Job Qualifications
- High school degree or GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office and Sunrise applications
- ability to learn new applications
- understanding of safety and regulatory compliance for team members who drive Sunrise vehicles
Job Duties
- Oversee the community entry area for visitors, guests, and residents
- extend a warm welcome and greeting
- offer and provide beverages to visitors and guests
- ensure community safety protocols are in place
- contact the Director of Sales or Executive Director to meet prospective residents, families, or visitors
- greet potential candidates and direct them to apply or capture information for recruitment
- answer incoming calls with appropriate greeting
- take and communicate complete messages
- provide community overview to callers
- manage appointments for residents and family members
- send get well and sympathy cards
- order Memory Flower for deceased residents
- order flowers and name plates for new residents
- order guest meals for move-in days
- maintain marketing and move-in packet inventory
- support Director of Sales with inquiries and lead tracking
- perform administrative duties related to resident move-in
- keep desk and entry area neat and organized
- monitor and stock Bistro area refreshments
- maintain music throughout the day
- ensure coverage when away from the desk
- ensure compliance with safety regulations
- practice safety procedures and maintain emergency rosters
- champion the Safe Leaving Program
- respond to emergencies as per policies
- maintain sign-in/out logs for guests and residents
- update resident phone lists and rosters
- prepare and tally meal tickets for team and family
- handle money in accordance with procedures
- organize and distribute mail and newspapers
- maintain resident forms for credits
- assist recruitment with data entry
- monitor and order office supplies
- track and disperse team paychecks
- participate actively in team goals and engagement
- demonstrate Team Member Credo
- commit to Principles of Service
- attend meetings and maintain training compliance
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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