Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $25.00
Work Schedule
Standard Hours
Benefits
Insurance enrollment
Paid Time Off
Holiday pay
401(k) enrollment
Hotel and travel discounts
Professional Development
promotion opportunities
Job Description
First Hospitality, founded in 1985 and based in Chicago, is a forward-thinking hotel development, investment, and management company that has established itself as a leader in the hospitality industry. With a commitment to creating value through excellence and innovation, First Hospitality embraces an openness to doing things differently, setting new standards in hotel operations and guest services. The company prides itself on fostering an inclusive and collaborative work environment that values diversity and respects the unique contributions of each employee. This approach enables First Hospitality to better meet the diverse needs of the customers and guests it serves, making it... Show More
Job Requirements
- Sit at a desk and work on a computer for prolonged periods
- Must be able to lift up to 15 pounds at times
- At least two years of hotel guest services experience highly preferred
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite or related software
- Excellent problem-solving and critical thinking skills
- Must have a positive attitude with the ability to remain flexible and patient
- Excellent organizational and multitasking skills
- Excellent administrative skills
Job Qualifications
- At least two years of hotel guest services experience highly preferred
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite or related software
- Excellent problem-solving and critical thinking skills
- Must have a positive attitude with the ability to remain flexible and patient
- Excellent organizational and multitasking skills
- Excellent administrative skills
Job Duties
- Provide information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities
- Arrange sightseeing and other tours
- Acquire tickets to special events or make reservations for clients at a variety of venues, including for dinner, recreation times (e.g., golf or tennis), or spa treatments
- Run appropriate errands for guests and pick up or deliver a variety of items
- Provide a variety of business services such as shipping packages and assisting with printing needs
- Receive, store, and/or deliver mail and luggage
- Acquire daily care items such as toiletries for guests and patrons
- Plan and schedule special events, parties, or meetings
- Fulfill unusual requests such as arranging adventure experiences like hot air balloon rides, coordinating special moments for guests, and searching for hard-to-find items
- Arrange for interpreters or translators when needed
- Develop and maintain service relationships to fulfill patron needs
- Perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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