Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $79,000.00 - $105,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
Fairmont San Francisco, a distinguished landmark hotel established in 1907, has long been synonymous with luxury and exceptional service. Nestled atop Nob Hill at 950 Mason Street, this iconic hotel has proudly hosted U.S. presidents, influential world leaders, and celebrated entertainment stars, cementing its reputation as a premier destination for discerning travelers. The property boasts 606 well-appointed guest rooms and suites, complemented by three renowned restaurants and a state-of-the-art health club, offering guests an all-encompassing experience of comfort, elegance, and convenience. With easy access to San Francisco's most popular attractions, Fairmont San Francisco remains a cornerstone of the city's hospitality... Show More
Job Requirements
- Must have proof of eligibility to work in the United States
- Previous leadership experience preferred
- Experience in luxury hotel environment preferred
- Ability to work morning, evening, overnight and weekend shifts
- Strong interpersonal and problem solving skills
- Ability to work under pressure in a fast paced environment
- Professional presentation
- Excellent communication skills
- Familiarity with property management systems and front-of-house operations
- Physical ability to stand and walk frequently during shifts
- Ability to kneel, push, pull, lift occasionally
- Ability to ascend and descend ladders, stairs and ramps occasionally
Job Qualifications
- Previous leadership experience in a similar position preferred
- Previous guest-facing experience in a luxury hotel environment preferred
- Experience in a front-of-house or service-focused role preferred
- Familiarity with local attractions, dining, events and transportation options strongly preferred
- Experience handling VIP guests or high-touch service environments is an asset
- Previous property management system experience preferred
- Previous ALICE experience preferred
- Computer literate in Microsoft Windows applications preferred
- University or college degree in a related discipline an asset
- Excellent written and verbal interpersonal and communication skills
- Professional presentation
- Flexible schedule with availability for morning, evening, overnight shifts and weekends
- Strong interpersonal and problem solving abilities
- Highly organized and results-oriented with ability to work under pressure
- Able to work cohesively in a team and focused on guest needs maintaining calm and courteous demeanor
Job Duties
- Consistently offers professional, engaging and friendly service
- Oversee the Guest Services department including bell, door, and concierge staff
- Conduct regularly scheduled departmental meetings
- Oversee operational, administrative and colleague needs
- Act as point of contact for high rated and high value guests, offering tailored experiences and building loyalty
- Demonstrate commitment to warm, anticipative service exceeding guest expectations
- Develop and maintain strong guest relationships
- Review daily arrivals and VIP reports to ensure special requirements are met
- Manage reservations of VIPs, consortia, and all members ensuring accurate records
- Develop strong relationships with other operational departments
- Ensure concierge service requests are met pre-arrival, in-house, and post departure
- Prepare VIP rooms with personal touches
- Meet, greet and escort guests as required
- Handle guest complaints professionally ensuring follow-up and recovery
- Promote Fairmont Service Promise behaviors and service culture compliance
- Know and implement emergency and crisis procedures
- Perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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