Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
vision coverage
Life insurance
short-term disability insurance
long-term disability insurance
401(k) retirement savings plan
Paid Time Off
Job Description
Invited is a leading company in the hospitality and service industry, proudly operating since 1957 with a central purpose of building lasting relationships and enriching the lives of members, guests, and its workforce of more than 17,000 employees. As the largest owner and operator of private clubs in the United States, Invited manages over 130 prestigious country clubs, city clubs, and athletic clubs nationwide. Each of these clubs offers world-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. This extensive network of clubs provides a luxurious and welcoming environment... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year of experience in the hospitality industry or similar customer-facing role
- Service-oriented mindset with the ability to make every member and guest feel valued
- Friendly and personable with a positive, can-do attitude
- Professional and welcoming phone demeanor
- Positive attitude with a collaborative team spirit
- Ability to stand, walk, and perform physical activities for extended periods
- Ability to work in varying temperatures and environments with potential exposure to dust, fumes, or gases
- Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding
- Effective communication skills with sufficient visual acuity, including talking and hearing
Job Qualifications
- High school diploma or equivalent
- Minimum of 1 year of experience in hospitality or a similar customer-facing role
- Service-oriented mindset with the ability to make members feel valued
- Friendly and personable with a positive, can-do attitude
- Professional and welcoming phone demeanor
- Positive attitude with a collaborative team spirit
- Strong communication skills across verbal, written, phone, text, and social media
- Proven ability to work well under pressure managing multiple tasks
- Strong organizational skills with keen attention to detail
- Exceptional listening skills to understand and respond to member needs
- Proficient in Microsoft Office applications
- Effective multitasking and time management skills
Job Duties
- Provide a warm welcome and fond farewell to members and guests, ensuring a positive first and ongoing impression
- Greet every call with a warm and friendly tone, providing prompt assistance and answering questions
- Deliver exceptional business and concierge services, guiding members to destinations and creating memorable experiences
- Inform members about club services, amenities, and upcoming events both in person and over the phone
- Assist with member communications, including social media efforts and newsletters
- Make outbound calls to new and at-risk members to ensure engagement and retention
- Manage reservations for club programs, dining, and services, confirming bookings and following up
- Promote upcoming events and assist with event registration and follow-ups
- Maintain up-to-date member profiles, including personal preferences and special occasions
- Prepare personalized welcome tents, birthday, and anniversary cards
- Maintain a clean and welcoming lobby and surrounding areas
- Ensure supplies are well-stocked and available for members
- Follow all company and department policies and procedures
- Support team members and take on additional duties as assigned
- Attend daily briefings and actively engage in team activities
- Uphold safety guidelines and encourage compliance among colleagues
- Take initiative in personal and professional growth
- Address and resolve challenges with regional and corporate support
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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