Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Retirement Savings Plans
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
myFlexPay
Tuition Reimbursement
Job Description
Sunrise Senior Living is a leading provider of senior care communities, dedicated to empowering residents to live longer, healthier, and happier lives. Recognized repeatedly as a Great Place to Work, Sunrise fosters a culture of warmth, respect, and community spirit that enables employees to build meaningful relationships with residents, their families, and fellow team members. The company is committed to delivering compassionate care and exceptional service, supporting the unique needs and preferences of every resident with dignity and kindness. This is the eighth time Sunrise Senior Living has earned the prestigious certification from Activated Insights, underscoring its status as a... Show More
Job Requirements
- High school degree/GED
- Proven customer service experience
- Proficiency in computer skills including Microsoft Office and Sunrise applications
- Ability to learn new software applications
- Strong communication skills
- Good organizational and multitasking abilities
- Commitment to safety and compliance protocols
- Ability to work collaboratively in a team environment
- Willingness to participate in required training and meetings
- Successful completion of pre-employment drug test and health screenings
- Compliance with mandatory vaccination requirements as dictated by law
Job Qualifications
- High school degree/GED
- Proven customer service experience and skills
- Proficiency in Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with ability to learn new applications
- Ability to handle multiple priorities
- Effective written and verbal communication skills
- Good organizational, time management, and follow-through skills
- Accurate record keeping skills
- Good judgment, problem solving, and decision-making skills
- Understanding of safety and regulatory compliance if driving Sunrise vehicles
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors ensuring minimal wait times
- Greet potential candidates interested in employment and assist with application process and applicant tracking system entry
- Answer incoming telephone calls and resident calls promptly with appropriate greeting and identification
- Take complete messages and communicate them accurately to intended recipients
- Provide community overviews to callers and direct calls to appropriate personnel
- Manage resident and family appointments such as hairdresser and transportation services
- Send get well and sympathy cards to residents and families as needed
- Order flowers and name plates for new residents and guest meals for move-in days
- Maintain marketing and move-in packet inventory and assist with resident move-in administrative duties
- Keep front desk and entry areas neat and organized
- Monitor and restock the Bistro area, including refreshments and music
- Ensure proper coverage of front desk when away
- Partner with team to ensure compliance with safety and risk management protocols
- Maintain resident and team member rosters and emergency schedules
- Enforce safety procedures including PPE, fire extinguishers, SDS, and lockout tagout
- Respond to emergencies per policy
- Maintain visitor sign-in/out procedures and high-risk elopement lists
- Update daily resident phone lists, move-in/move-out registers, and guest logs
- Prepare and process meal tickets and payments
- Organize and distribute mail and newspapers
- Post daily menu and maintain resident credit forms
- Assist with recruitment data entry and office supply management
- Track and disperse team member paychecks
- Participate actively in team meetings and engagement programs
- Maintain compliance with required training and certifications
- Perform other assigned duties as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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