Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
Flexible pay options
Job Description
Sunrise Senior Living is a leading provider in senior care, dedicated to empowering residents to live longer, healthier, and happier lives. At Sunrise, the culture centers on meaningful relationships, serving others with joy, and fostering a supportive environment that values the unique contributions of each team member. Known for its commitment to excellence, Sunrise has been recognized repeatedly as a Great Place to Work® by Activated Insights, reflecting the organization's dedication to an outstanding workplace and culture. This renowned company operates senior living communities that provide personalized care and supportive services to meet the diverse needs of older adults, ensuring... Show More
Job Requirements
- High School degree or GED
- proven customer service experience
- proficiency in Microsoft Office and Sunrise applications
- ability to learn new software
- ability to handle multiple priorities
- excellent communication skills
- good organizational and record-keeping skills
- valid driver’s license if driving a Sunrise vehicle
- ability to participate in required health screenings and drug testing
- willingness to comply with safety procedures and vaccination policies as applicable
Job Qualifications
- High School degree or GED
- proven customer service experience
- proficiency in computer skills including Microsoft Office and Sunrise applications
- ability to learn new software applications
- excellent written and verbal communication skills
- good organizational and time management skills
- accurate record-keeping ability
- good judgment and problem-solving skills
- willingness to comply with safety and risk management procedures
- ability to handle multiple priorities
- commitment to team goals and resident service
- knowledge of community safety protocols
Job Duties
- Oversee the community entry area for visitors, guests, and residents
- contact the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors
- greet potential candidates interested in Sunrise careers and direct them to apply online or enter information into the Applicant Tracking System
- answer incoming telephone calls and resident calls promptly
- take complete messages and communicate them to intended recipients
- offer and provide a community overview to callers and forward calls appropriately
- manage appointments for residents and family members
- send get well and sympathy cards as needed
- order flowers and name plates for new residents
- order guest meals for resident and family on move-in day
- maintain marketing and move-in packet inventory
- support DOS with initial inquiry calls and lead tracking
- perform administrative duties related to resident move-in
- keep desk and entry area neat and organized
- check Bistro area for cleanliness and stock refreshments
- maintain music throughout the day
- ensure front desk coverage when stepping away
- partner with team to ensure compliance with safety regulations
- practice safety procedures including PPE and fire extinguisher use
- maintain resident and team member rosters
- champion Safe Leaving Program and respond to emergencies
- ensure guests and residents sign in and out properly
- maintain a high-risk elopement list
- update resident phone lists and logs daily
- prepare and tally meal tickets and handle money according to procedures
- organize and distribute mail and newspapers
- post and display the daily menu
- maintain resident credit forms
- assist with recruitment data entry and general administrative duties
- monitor and order office supplies
- track and disperse team member paychecks
- actively participate in team activities
- demonstrate Team Member Credo and Principles of Service
- contribute to engagement programs
- attend regular meetings
- maintain required training compliance
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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