Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.15
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid Time Off
Tuition Reimbursement
Employee assistance program
Holiday pay
Job Description
Sunrise Senior Living is a leading provider of senior care and assisted living services in the United States and Canada, dedicated to empowering residents to live longer, healthier, and happier lives. With a strong emphasis on creating a caring and supportive environment, Sunrise Senior Living has been recognized multiple times as a Great Place to Work®, highlighting its exceptional workplace culture and commitment to employee satisfaction. The organization fosters meaningful relationships not only with residents but also with their families and team members, emphasizing a communal approach to care and service. At Sunrise Senior Living, employees are given the opportunity... Show More
Job Requirements
- High School degree or GED
- Proven customer service experience
- Proficiency in computer skills including Microsoft Office and Sunrise applications
- Ability to communicate effectively both verbally and in writing
- Strong organizational and time management skills
- Commitment to safety procedures and risk management
- Ability to handle multiple priorities
- Pass a drug test and meet health screening requirements as per employer policies
Job Qualifications
- High School degree or GED
- Proven customer service experience and skills
- Proficiency in Microsoft Office applications including Windows, Outlook, and Excel
- Ability to learn new computer applications including Sunrise-specific software
- Strong written and verbal communication skills
- Good organizational, time management, and record-keeping skills
- Strong judgment, problem-solving, and decision-making abilities
- Ability to handle multiple priorities effectively
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in Sunrise careers and direct them to apply online or capture candidate information in the Applicant Tracking System
- Answer incoming telephone calls and resident calls within two to three rings using appropriate greetings, take complete messages, and communicate them to intended recipients
- Offer community overview to callers, determine and notify the appropriate person to whom calls should be forwarded
- Manage appointments for residents and family members such as hairdresser or transportation
- Send get well and sympathy cards to residents and families as needed
- Order flowers and nameplates for new residents prior to move-in and guest meals on move-in day
- Create and maintain marketing and move-in packet inventory
- Support the Director of Sales with initial inquiry calls and Customer Relationship Management lead tracking
- Keep the front desk and entry area neat and organized
- Monitor the Bistro area for cleanliness, refreshments, music, and restock as necessary
- Ensure community safety compliance and participate in emergency response following Sunrise policies
- Maintain resident, team member rosters, and logs for emergency procedures
- Assist with meal ticket preparation, money processing, mail and newspaper distribution, and posting daily menus
- Support recruitment by performing data entry and administrative tasks
- Participate actively in team meetings, training, and engagement initiatives
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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