Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Work Schedule
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
long-term disability
401(k) retirement savings plan
Paid Time Off
Job Description
Invited is a prominent leader in the hospitality and service industry, known as the largest owner and operator of private clubs across the United States. Established in 1957, the company has built a rich history centered on fostering relationships, enriching lives, and creating exceptional experiences for its members, guests, and over 17,000 employees. With a portfolio that includes more than 130 country clubs, city clubs, and athletic clubs, Invited offers a diverse range of premier amenities such as championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and fitness centers. This dynamic environment reflects Invited's commitment to... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of experience in the hospitality industry or a similar customer-facing role
- Service-oriented mindset with the ability to make every member and guest feel valued
- Friendly and personable with a positive can-do attitude demonstrating a willingness to go above and beyond to deliver an exceptional member experience
- Professional and welcoming phone demeanor
- Positive attitude with a collaborative team spirit
Job Qualifications
- High school diploma or equivalent
- Minimum 1 year of experience in the hospitality industry or a similar customer-facing role
- Service-oriented mindset with the ability to make every member and guest feel valued
- Friendly and personable with a positive can-do attitude demonstrating a willingness to go above and beyond to deliver an exceptional member experience
- Professional and welcoming phone demeanor
- Positive attitude with a collaborative team spirit
- Strong communication skills across various channels including verbal written phone text and social media
- Proven ability to work well under pressure effectively managing multiple tasks simultaneously
- Strong organizational skills with keen attention to detail
- Exceptional listening skills with the ability to understand and respond to member and guest needs
- Proficient in Microsoft Office applications including Word Outlook and Excel
- Effective multitasker with strong time management and prioritization skills
Job Duties
- Provide a warm welcome and fond farewell to members and guests ensuring a positive first and ongoing impression
- Greet every call with a warm and friendly tone providing prompt assistance answering questions and ensuring a thorough resolution of each inquiry
- Deliver exceptional business and concierge services to members and guests guiding them to destinations within the club and creating memorable experiences through magic moments
- Inform members and guests about club services amenities upcoming events and room locations both in person and over the phone
- Assist with member communications including social media efforts newsletters and event announcements
- Make outbound calls to new and at-risk members to ensure engagement and retention
- Support member experience initiatives by promoting club offerings and assisting with key projects
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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