Job Overview
Employment Type
Temporary
Hourly
Compensation
Type:
Hourly
Rate:
Range $15.80 - $19.80
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
sick leave
Holiday pay
Tuition Reimbursement
Discretionary bonuses
myFlexPay
Job Description
Sunrise Senior Living is a leading provider of senior living services dedicated to enhancing the quality of life for older adults. Recognized repeatedly as a Great Place to Work by Activated Insights, Sunrise Senior Living fosters a supportive and positive work environment that champions respect, empathy, and meaningful connections with residents, their families, and employees. The organization’s commitment to quality care and culture excellence has made it a trusted name across the communities it serves. Sunrise Senior Living offers diverse career opportunities in nursing, caregiving, administration, hospitality, and more, all aimed at supporting seniors in living longer, healthier, and happier... Show More
Job Requirements
- High school diploma or GED
- Prior customer service experience
- Proficiency with Microsoft Office and relevant computer applications
- Ability to manage multiple tasks and priorities
- Effective communication skills
- Knowledge of safety and emergency procedures
- Ability to maintain accurate records
- Willingness to participate in required training and compliance programs
- Pass drug testing and health screenings including tuberculosis and physical evaluation
- Covid-19 and influenza vaccinations as mandated by law.
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Ability to learn new software applications
- Strong written and verbal communication skills
- Good organizational, time management, and follow-through abilities
- Accurate record-keeping skills
- Good judgment, problem-solving, and decision-making skills
- Ability to handle multiple priorities effectively
- Commitment to team collaboration and service principles.
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in Sunrise careers and direct them to apply online or enter candidate information into the Applicant Tracking System
- Answer incoming telephone calls and resident calls within 2-3 rings with the appropriate greeting and identification
- Take complete and accurate messages and communicate them to intended recipients
- Offer community overviews to callers and determine who to transfer calls to
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in the hospital and sympathy cards to families
- Order flowers and nameplates for new residents prior to move-in
- Maintain marketing and move-in packet inventory
- Support the Director of Sales with initial inquiry calls and lead tracking database entry
- Keep desk and entry area neat and organized
- Monitor and maintain bistro cleanliness and refreshments
- Ensure safety compliance by partnering with the community team on occupational health and safety policies
- Maintain resident and team member rosters and emergency schedules
- Respond to emergencies as per Sunrise policies
- Ensure all guests and residents sign in and out
- Update resident contact lists and daily registers
- Prepare and process meal tickets and money
- Organize and distribute mail and newspapers
- Assist with recruitment data entry and administrative tasks
- Participate actively in team goals and engagement programs
- Attend regular meetings and maintain compliance with training requirements
- Perform other duties as assigned.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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