Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
long-term disability insurance
401(k) retirement savings plan
Paid Time Off
Job Description
Invited is a leading company in the hospitality and service industry, renowned for its commitment to building relationships and enriching the lives of its members, guests, and employees. Founded in 1957, Invited has grown significantly and is now the largest owner and operator of private clubs nationwide. The company manages over 130 prestigious country clubs, city clubs, and athletic clubs across the United States, offering a wide range of first-class amenities including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and fitness centers. This extensive network and dedication to excellence have made Invited a trusted name... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year experience in the hospitality industry or similar customer-facing role
- Service-oriented mindset
- Friendly and personable attitude
- Professional phone demeanor
- Positive and collaborative team spirit
Job Qualifications
- High school diploma or equivalent
- A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
- Possess a service-oriented mindset with the ability to make every member and guest feel valued
- Friendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience
- Professional and welcoming phone demeanor
- Positive attitude with a collaborative team spirit
- Strong communication skills across various channels, including verbal, written, phone, text, and social media
- Proven ability to work well under pressure, effectively managing multiple tasks simultaneously
- Strong organizational skills with keen attention to detail
- Exceptional listening skills, with the ability to understand and respond to member and guest needs
- Proficient in Microsoft Office applications, including Word, Outlook, and Excel
- Effective multitasker with strong time management and prioritization skills
Job Duties
- Provide a warm welcome and fond farewell to members and guests, ensuring a positive first and ongoing impression
- Greet every call with a warm and friendly tone, providing prompt assistance, answering questions, and ensuring a thorough resolution of each inquiry
- Deliver exceptional business and concierge services to members and guests, guiding them to destinations within the club and creating memorable experiences through magic moments
- Inform members and guests about club services, amenities, upcoming events, and room locations both in person and over the phone
- Assist with member communications, including social media efforts, newsletters, and event announcements
- Make outbound calls to new and at-risk members to ensure engagement and retention
- Support member experience initiatives by promoting club offerings and assisting with key projects
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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