Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $18.50
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
disability plans
Retirement Savings Plans
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
myFlexPay
Job Description
Sunrise Senior Living is a well-established senior living company dedicated to providing compassionate care and vibrant living experiences for seniors. Recognized multiple times as a Great Place to Work, Sunrise Senior Living emphasizes a positive workplace culture where employees, residents, and their families are valued and respected. The organization’s mission centers on enriching the lives of seniors by promoting independence, dignity, and wellbeing through personalized services and support. Each community fosters a warm, welcoming environment where residents can thrive physically, emotionally, and socially.
Joining Sunrise Senior Living means becoming part of a team that values meaningful relationships a... Show More
Joining Sunrise Senior Living means becoming part of a team that values meaningful relationships a... Show More
Job Requirements
- High school degree or GED
- Proven customer service experience
- Proficiency with Microsoft Office and Sunrise applications
- Ability to learn new software
- Must comply with safety and risk management policies
- Ability to handle multiple priorities
- Effective communication skills
- Good organizational and time management skills
- Accurate record keeping skills
- Ability to work as part of a team
- Must pass pre-employment drug test and health screenings
- Vaccination requirements as mandated by law
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Ability to learn new applications
- Good organizational and time management skills
- Effective written and verbal communication skills
- Accurate record keeping capabilities
- Good judgment, problem solving, and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in careers and direct them to apply online or capture their information to launch recruitment
- Answer incoming telephone and resident calls promptly with appropriate greetings and identification
- Take and communicate complete messages with pertinent information
- Offer and provide community overviews, forward calls appropriately, and notify callers
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well and sympathy cards to residents and families as needed
- Order flowers, name plates, and guest meals for new residents and maintain marketing and move-in packet inventory
- Support sales by handling initial inquiry calls and assist with lead tracking database entry
- Keep front desk and Bistro areas neat, ensure refreshments and music are maintained, and coordinate coverage when away
- Partner with community team to ensure compliance with health and safety regulations, practice safety procedures including PPE and emergency protocols
- Maintain resident, team member rosters and emergency work schedules
- Champion the Safe Leaving Program and respond to emergencies according to policies
- Update resident phone lists, move-in/out registers, guest logs
- Prepare and process meal tickets and money
- Organize and distribute mail and newspapers
- Assist with recruitment data entry and administrative duties
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate actively as a team member, demonstrate Team Member Credo, adhere to Principles of Service, contribute to engagement programs, attend meetings, maintain required training compliance
- Perform other assigned duties.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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