Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
myFlexPay
performance bonuses
Job Description
Sunrise Senior Living is a renowned provider of senior care services committed to empowering residents to live longer, healthier, and happier lives. Recognized repeatedly as a Great Place to Work by Activated Insights, Sunrise embodies a culture of respect, care, and meaningful connections. Celebrating its unique workplace environment for the eighth time, Sunrise offers an inclusive and supportive atmosphere where employees can thrive while making a positive impact in the lives of residents and their families. The company integrates core values and principles of service that highlight the sacred value of human life, fostering a compassionate and engaging community.
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Job Requirements
- High school degree/GED
- Proven customer service experience and skills
- Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Ability to learn new applications
- Understanding and compliance with safety and regulatory requirements
- Ability to handle multiple priorities
- Demonstrated good judgment, problem-solving and decision-making skills
- Experience with data entry and general administrative tasks
- Ability to manage multiple communication channels efficiently
Job Qualifications
- High school degree/GED
- Proven customer service experience
- Proficiency in Microsoft Office and computer applications
- Strong communication skills
- Ability to multitask and prioritize
- Knowledge of safety protocols and risk management
- Experience in administrative support roles
- Ability to work effectively in a team environment
- Commitment to core values and principles of service
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales (DOS), Executive Director (ED), or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as, but not limited to, hairdresser, transportation, etc.
- Send get well cards to residents in the hospital
- Order Memory Flower for any residents that have passed away
- Send sympathy cards to families and/or responsible parties as needed
- Order flowers and name plates for new residents prior to move in
- Order guest meals for resident and family for day of move in
- Create and maintain marketing and move-in packet inventory as needed
- Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
- Assist the Director of Sales with Customer Relationship Management lead tracking database entry, if applicable
- Perform other administrative duties pertaining to the resident move-in process
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
- maintain and clean the popcorn machine daily, and restock as necessary
- Keep music playing throughout the day
- Ensure that another team member covers the front desk when stepping away to complete duties
- Partner with community team to ensure community is in compliance with national and provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations
- Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures
- Maintain the Resident Roster, Team Member Roster, and Current work schedules for emergency procedures
- Champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure the safety of residents while meeting Sunrise Service Standards
- Respond to emergencies as indicated in Sunrise's policies and procedures
- Responsible for all guests and residents to appropriately sign themselves in and out at all times
- Maintain a high-risk elopement list with photograph at front desk
- Exhibit heightened awareness of the entry and exit of all residents
- Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
- Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator
- Collect meal ticket money and account for and process money in accordance with internal business control procedures
- Organize and distribute mail to residents, Executive Director, and Department Coordinators
- Collect and distribute resident and community newspapers
- Post and display the Daily Menu on Menu Board
- Maintain resident form for miscellaneous credits and complete as directed by the Business Office Coordinator (BOC) and/or Business Manager/Controller
- Assist the BOC/HR Designee with the recruitment process by performing computer data entry tasks and other general administrative duties as assigned
- Monitor and order office supplies as needed
- Track and disperse team member paychecks
- Participate actively as a member of a team and committed to working toward team goals
- Demonstrate in daily interactions with others the Team Member Credo
- Commit to serving residents and guests through Principles of Service
- Contribute in overall engagement programs and processes including participating in team member engagement survey and engagement improvement planning workshops
- Attend regular meetings such as Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor/Department Coordinator
- Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure Sunrise standards are met
- Perform other assigned duties as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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