Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
Group medical
Dental
Vision
Life
disability
pre-tax flexible benefit plan
Employee assistance program
Paid Time Off
401(k) plan with Company Match
Complimentary team member meals
Complimentary room nights at CoralTree Hospitality managed properties
Job Description
Pier Sixty-Six Resort is widely recognized as South Florida's beacon of hospitality, proudly serving the vibrant Fort Lauderdale community. This luxurious waterfront resort extends over 32 lush acres and offers a diverse hospitality experience centered around its famed superyacht marina and iconic rotating Pier-Top lounge. The resort boasts 325 exquisite guest rooms, suites, and villas, complemented by an exclusive collection of 91 Private Resort Residences. Guests can indulge in a variety of culinary experiences across 12 distinct restaurants and lounges, rejuvenate at a luxurious spa, enjoy multiple curated pool options, and explore an inviting waterfront promenade featuring retail and dining... Show More
Job Requirements
- High school diploma or equivalent
- Previous luxury hotel experience
- Proven experience in a similar concierge or hospitality role
- Strong proficiency in hotel management software and computer systems
- Excellent customer service and communication skills
- Ability to work independently and prioritize tasks effectively
- Attention to detail and accuracy in administrative duties
Job Qualifications
- Les Clefs d'or is preferred
- Must have previous luxury hotel experience
- High school diploma or equivalent
- Additional education in hospitality management or related field is a plus
- Proven experience in a similar role, preferably in a hotel or hospitality environment
- Strong proficiency in using hotel management software and computer systems
- Excellent customer service and communication skills
- Ability to work independently with minimal supervision and prioritize tasks effectively
- Attention to detail and accuracy in financial and administrative tasks
Job Duties
- Respond promptly and accurately to all customer inquiries regarding hotel services, hours of operation, key personnel, in-house events, and directions
- Make recommendations based on local knowledge and hotel practices to ensure a positive guest experience
- Efficiently process and manage packages, faxes, messages, and mail, whether outgoing or incoming
- Handle the storage and retrieval of packages, dry cleaning, and flowers
- Coordinate with the valet staff to retrieve guest vehicles
- Ensure that collateral and information related to vendors, restaurants, museums, attractions, maps, and other local points of interest are up-to-date and accurate
- Stay informed about local activities such as theatre, sports, concerts, shows, special exhibits, sightseeing and develop strong relationships with local vendors to offer guests information, transportation, ticketing, and reservations
- Use various software programs to accurately input and track special arrangements, such as Engineering and Housekeeping requests
- Maintain the cleanliness and tidiness of the lobby and other common areas, ensuring they are always in optimal condition
- Undertake other tasks or projects as assigned by the Management team
- Provide coverage for other roles during meal periods and in case of emergency
- Build and establish a strong and professional rapport with guests and residents, maintaining an excellent customer relationship
- Assist with guest experience responsibilities and duties in the absence of a team member or due to heavy volume
- Assist with other tasks as required and where necessary to ensure optimum service to guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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