Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee assistance program
flexible scheduling
opportunities for career growth
supportive work environment
Training and development programs
Job Description
The Pearl at the Watkins Centre is a distinguished senior living community dedicated to providing exceptional care and a vibrant lifestyle for its residents. Situated in a welcoming environment, The Pearl at the Watkins Centre emphasizes comfort, dignity, and personalized services to ensure every resident enjoys a high quality of life. This community is part of the wider Phoenix Senior Living family, which holds a strong reputation for its commitment to excellence in senior care. The Pearl offers a blend of personalized care and enriching activities designed to foster a sense of belonging and community among residents.
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Job Requirements
- High school diploma or GED required
- Proven customer service experience required
- Knowledge and experience in the senior living industry preferred
- Ability to handle multiple tasks efficiently
- Strong interpersonal and communication skills
- Availability to work part-time Monday to Friday and every other weekend
- Ability to maintain a welcoming and courteous presence
Job Qualifications
- High school diploma or GED
- Proven customer service experience
- Knowledge and experience in the senior living industry preferred
- Strong communication skills
- Ability to multitask and manage time effectively
- Proficient in using office equipment and computer applications
- Friendly and professional demeanor
Job Duties
- Oversees the community entry area for visitors, guest and residents, extends a warm welcome and greeting, offers and provides beverages to visitors and guest
- Contacts the Community Engagement Director and Executive Director or Department Director to meet with prospective residents, families or visitors and ensures wait times are minimal
- Greets potential candidates interested in learning more about Phoenix careers and job openings at the community, direct candidates to apply online or captures the candidate's information onsite to launch the recruitment process
- Answers incoming calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Takes complete messages with pertinent information such as name, number, message, time, date as appropriate and communicates messages to the intended recipient
- Offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announce the caller to the community associate
- Manages appointments for residents and family members such as but not limited to hair dresser, transportation, other
- Sends get well cards to residents in the community with community leaders signatures before delivering
- Sends sympathy cards to families and or responsible parties as needed with community leaders signatures before delivering
- Monitors the Bistro area for refreshments, cleanliness, music and overall pleasant atmosphere
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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