Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
long-term disability
401(k)
Paid Time Off
Job Description
Invited is a prominent and dynamic company in the hospitality and service industry known for its commitment to building meaningful relationships and enriching lives. Founded in 1957, Invited has grown to become the largest owner and operator of private clubs across the United States, overseeing more than 130 country clubs, city clubs, and athletic clubs. Dedicated to delivering first-class amenities, Invited's clubs feature championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. The company prides itself on fostering an inclusive and vibrant team environment where employees are empowered to contribute to its... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year of experience in the hospitality industry or similar customer-facing role
- Service-oriented mindset
- Friendly and personable with a positive can-do attitude
- Professional and welcoming phone demeanor
- Ability to stand walk and perform physical activities for extended periods
- Ability to work in varying temperatures and environments
- Effective communication skills
- Capability to climb ladders squat kneel reach grasp twist bend and fold or unfold
- Follow company club and department policies procedures and instructions
- Adherence to safety guidelines
- Availability to work weekends and holidays
- Willingness to take on additional tasks as assigned by management
Job Qualifications
- High school diploma or equivalent
- Minimum of 1 year of experience in hospitality or a similar customer-facing role
- Service-oriented mindset with ability to make members and guests feel valued
- Friendly and personable with a positive can-do attitude
- Professional and welcoming phone demeanor
- Strong communication skills across verbal written phone text and social media
- Proven ability to work well under pressure managing multiple tasks
- Strong organizational skills with keen attention to detail
- Proficient in Microsoft Office including Word Outlook and Excel
- Effective multitasker with strong time management and prioritization skills
Job Duties
- Provide a warm welcome and fond farewell to members and guests ensuring positive first and ongoing impressions
- Greet every call with a warm and friendly tone providing prompt assistance answering questions and ensuring thorough resolution of each inquiry
- Deliver exceptional business and concierge services guiding members to destinations within the club and creating memorable experiences
- Inform members and guests about club services amenities upcoming events and room locations in person and over the phone
- Assist with member communications including social media efforts newsletters and event announcements
- Make outbound calls to new and at-risk members to ensure engagement and retention
- Manage reservations for club programs dining and services ensuring all interactions align with club standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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