Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
short-term disability insurance
long-term disability insurance
401(k) retirement savings plan
Paid Time Off
Job Description
Invited is a renowned leader in the hospitality and service industry, with a rich history dating back to 1957. As the largest owner and operator of private clubs across the United States, Invited manages over 130 country clubs, city clubs, and athletic clubs. The company's mission centers on building meaningful relationships and enriching the lives of its members, guests, and more than 17,000 employees nationwide. It prides itself on offering first-class amenities including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and comprehensive fitness centers. Invited fosters an inclusive, member-focused environment that emphasizes exceptional service and... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year experience in hospitality or customer-facing role
- Service-oriented mindset
- Friendly and personable with positive attitude
- Professional phone demeanor
- Ability to work under pressure and multitask
- Strong organizational and communication skills
- Proficient with Microsoft Office
- Ability to stand and walk for extended periods
- Capable of various physical activities such as climbing and bending
- Effective communication skills
Job Qualifications
- High school diploma or equivalent
- A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
- Possess a service-oriented mindset with the ability to make every member and guest feel valued
- Friendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience
- Professional and welcoming phone demeanor
- Positive attitude with a collaborative team spirit
- Strong communication skills across various channels, including verbal, written, phone, text, and social media
- Proven ability to work well under pressure, effectively managing multiple tasks simultaneously
- Strong organizational skills with keen attention to detail
- Exceptional listening skills, with the ability to understand and respond to member and guest needs
- Proficient in Microsoft Office applications, including Word, Outlook, and Excel
- Effective multitasker with strong time management and prioritization skills
Job Duties
- Provide a warm welcome and fond farewell to members and guests, ensuring a positive first and ongoing impression
- Greet every call with a warm and friendly tone, providing prompt assistance, answering questions, and ensuring a thorough resolution of each inquiry
- Deliver exceptional business and concierge services to members and guests, guiding them to destinations within the club and creating memorable experiences through magic moments
- Inform members and guests about club services, amenities, upcoming events, and room locations both in person and over the phone
- Assist with member communications, including social media efforts, newsletters, and event announcements
- Make outbound calls to new and at-risk members to ensure engagement and retention
- Support member experience initiatives by promoting club offerings and assisting with key projects
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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