Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) retirement plan
Paid Time Off
leave programs
Job Description
Invited is a leading company in the hospitality and service industry, operating since 1957 with a mission centered around building relationships and enriching the lives of its members, guests, and over 17,000 employees. As the largest owner and operator of private clubs in the United States, Invited manages more than 130 country clubs, city clubs, and athletic clubs nationwide. These clubs offer first-class amenities such as championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and fitness centers, creating exceptional environments for members to enjoy leisure, business, and social activities.
Invited is committed to creating an ... Show More
Invited is committed to creating an ... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of experience in hospitality or customer-facing role
- Service-oriented mindset
- Friendly and personable attitude
- Professional phone demeanor
- Positive and collaborative team spirit
- Must be able to stand, walk, and perform physical activities for extended periods
- Ability to work in varying temperatures and environments
- Capable of climbing, squatting, kneeling, reaching, grasping, twisting, bending, and folding
- Effective communication skills including talking and hearing
Job Qualifications
- High school diploma or equivalent
- A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
- Possess a service-oriented mindset
- Friendly and personable with a positive, can-do attitude
- Professional and welcoming phone demeanor
- Positive attitude with a collaborative team spirit
- Strong communication skills across verbal, written, phone, text, and social media
- Proven ability to work well under pressure and manage multiple tasks
- Strong organizational skills with keen attention to detail
- Exceptional listening skills
- Proficient in Microsoft Office applications including Word, Outlook, and Excel
- Effective multitasker with strong time management and prioritization skills
Job Duties
- Provide a warm welcome and fond farewell to members and guests
- Greet every call with a warm and friendly tone, provide prompt assistance, answer questions, and ensure a thorough resolution of each inquiry
- Deliver exceptional business and concierge services to members and guests, guide them to destinations within the club and create memorable experiences
- Inform members and guests about club services, amenities, upcoming events, and room locations
- Assist with member communications, including social media efforts, newsletters, and event announcements
- Make outbound calls to new and at-risk members to ensure engagement and retention
- Support member experience initiatives by promoting club offerings and assisting with key projects
- Manage reservations for club programs, dining, and services
- Conduct proactive phone calls to confirm member reservations
- Oversee the reservation process for the club’s dining facilities
- Actively promote upcoming events and assist in event registration and follow-ups
- Contribute to member experience initiatives including updates to website calendar and managing message-on-hold system
- Ensure all member interactions and outreach efforts are documented in the M360 system
- Create and update events and relevant information on the MemberFirst platform
- Prepare and print personalized welcome tents, birthday, and anniversary cards
- Maintain up-to-date member profiles including personal preferences and special occasions
- Communicate known member allergies or dietary restrictions to restaurant team
- Maintain a clean and welcoming lobby, workstation, front entrance, restrooms, and surrounding areas
- Ensure supplies are well-stocked
- Assist others as needed and take on additional tasks
- Follow company, club, and department policies
- Maintain professionalism and commitment to excellence
- Follow safe working practices
- Take initiative in personal and professional growth
- Address challenges using available resources
- Attend daily briefings and engage in required activities
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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