Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Career development opportunities
Job Description
Air Methods is a prominent company known for providing exceptional services in the travel and tourism industry, specifically focusing on enhancing traveler experiences through personalized assistance and superior customer service. As a key player in the hospitality and travel sector, Air Methods leverages local expertise and a deep understanding of the tourism market to offer guests unique access to attractions, tours, and activities tailored to their interests and needs. The company prides itself on fostering strong relationships with lodging partners and other suppliers to create a seamless and enriching experience for travelers.
The Concierge role at Air Methods is... Show More
The Concierge role at Air Methods is... Show More
Job Requirements
- High school diploma or general education degree (GED)
- one to three years’ related experience and/or training or equivalent combination of education and experience
- 1-2 years of sales or upselling experience in a performance driven environment
- ability to occasionally lift to 25 pounds and to stand for long periods of time
- fluency in English
- excellent communication skills
- basic computer skills including Microsoft Office Suite
- regular scheduled attendance
- ability to work independently in a sales driven environment
Job Qualifications
- High school diploma or general education degree (GED) and one to three years’ related experience and/or training or equivalent combination of education and experience
- 1-2 years of sales (or upselling) experience in a performance driven environment
- extraordinary guest service skills
- expert-level knowledge of the local area and attractions
- knowledge of travel and/or ticket industry and concierge experience preferred
- adaptable and able to support change within the business
- ability to overcome objections and offer alternate solutions
- timeliness and a professional appearance
- excellent written and verbal communication skills (fluent English required, bilingual a plus)
- strong listening skills to be able to identify customer need
- self-motivated with the ability to work independently in a sales driven environment
- ability to occasionally lift to 25 pounds and to stand for long periods of time
- proven ability to juggle multiple duties and prioritize
- intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- demonstrated ability to type 30-40 wpm
Job Duties
- Provide each guest with a professional and courteous greeting and extraordinary customer service
- establish rapport and trust with the guest and assist guest in selecting the product that matches their needs
- ability to assess guests needs via the discovery process (i.e., asking questions)
- meet or exceed established sales targets in a commissioned environment
- demonstrate the ability to generate sales and up sell product by painting the picture and planning out the guest's stay to improve their experience
- ability to solve guest issues in a timely fashion with satisfaction and a sense of urgency
- follow up on issues to ensure that they are resolved
- confirmed ability to sell in person and occasionally on the phone
- use sales tools to invoke a sense of urgency to get the guest to commit
- close and book the sale and get guest to make payment
- provide a thorough detailed recap of the purchase along with properly thanking the guest for their business
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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