Concierge

Austin, TX, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $19.00 - $22.00

Work Schedule

Standard Hours

Benefits

Time Off Benefits

Paid holidays

401K with company match

occasional travel for training

Professional development opportunities

Job Description

FirstService Residential is a leading company specializing in community management services, dedicated to enhancing the living experience of residents in luxury residential settings across the country. The organization emphasizes creating vibrant, well-managed communities where residents feel valued and secure. With extensive expertise in residential property management, FirstService Residential provides comprehensive concierge services as part of their commitment to excellent community living. The company fosters a work environment focused on teamwork, professional growth, and superior service standards, catering to high-end residential clientele seeking a 5-star living experience.

The Concierge role at FirstService Residential is a pivotal position that requires a passiona... Show More

Job Requirements

High school diploma or equivalency required
preferred degree in hospitality management or business administration
minimum of one year of experience in luxury hospitality or property management
excellent communication skills
strong organizational abilities
ability to handle multiple tasks simultaneously
friendly and courteous disposition
ability to maintain professionalism and discretion
ability to work independently
team-oriented attitude
proficiency in Microsoft Office and various information technologies
typing proficiency of 30 words per minute or more

Job Qualifications

High school diploma or equivalency required
degree in hospitality management or business administration strongly desired
fluency in one or more foreign languages is a plus
minimum of one year of high-end or luxury hospitality or property management experience preferred
excellent verbal and written communication skills
strong organization skills with ability to manage multiple competing priorities while remaining composed and professional
friendly, courteous, service-oriented personality with ability to maintain professional distance
ability to work independently with minimal supervision while maintaining discretion and confidentiality
team player with a strong work ethic
proficient in Microsoft Office and information system hardware/software
typing speed of at least 30 words per minute

Job Duties

Demonstrates superior customer service at all times and a genuine desire to serve
warmly greets and directs residents and guests arriving to or departing from the property
maintains an active presence at the front desk
monitors and announces visitors and controls access to the property
reviews access control cameras frequently and reports any suspicious activity according to front desk procedures
handles all concierge duties with enthusiasm including processing incoming mail and outgoing packages
answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events
travel and meeting planning
delivering dry cleaning
and coordinating housekeeping or other community-specific services
possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience
maintains familiarity of all community amenities and activities
gives directions to amenities and events within the property
adheres to all front desk procedures including reviewing and completing daily activity reports, completing incident reports for management, and responding to emergency situations
adheres to company standards for resident and guest services
undertakes administrative tasks related to the front desk and back-of-house operations as requested
ensures that resident and guest concerns are resolved in a professional and timely manner
reports to general manager and/or lead concierge any resident or guest dissatisfaction
maintains a professional demeanor and polished appearance at all times
assists in the training of concierge staff
follows safety procedures and maintains a safe work environment
performs other job-related duties as directed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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