Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Career development opportunities
Job Description
Blue Hawaiians is a renowned travel and leisure service provider dedicated to enhancing vacation experiences for travelers in Hawaii and its surrounding destinations. The company is known for its commitment to providing exceptional customer service by connecting guests with the best local attractions, tours, events, and activities. Blue Hawaiians partners with lodging providers and local business suppliers to create a seamless and enjoyable travel experience, fostering customer loyalty and boosting local economies. With a solid reputation in the hospitality and travel industry, Blue Hawaiians offers an engaging work environment focused on service excellence and team collaboration.
The Concierge... Show More
The Concierge... Show More
Job Requirements
- High school diploma or general education degree (GED)
- One to three years related experience and or training or equivalent combination of education and experience
- 1-2 years of sales or upselling experience in a performance driven environment
- Extraordinary guest service skills
- Expert-level knowledge of the local area and attractions
- Adaptable and able to support change within the business
- Ability to overcome objections and offer alternate solutions
- Timeliness and a professional appearance
- Excellent written and verbal communication skills
- Strong listening skills
- Self-motivated with the ability to work independently in a sales driven environment
- Ability to occasionally lift to 25 pounds and to stand for long periods of time
- Proven ability to juggle multiple duties and prioritize
- Intermediate with Microsoft Office Suite
- Demonstrated ability to type 30-40 wpm
Job Qualifications
- High school diploma or general education degree (GED) and one to three years related experience and or training or equivalent combination of education and experience
- 1-2 years of sales or upselling experience in a performance driven environment
- Extraordinary guest service skills
- Expert-level knowledge of the local area and attractions
- Knowledge of travel and or ticket industry and concierge experience preferred
- Adaptable and able to support change within the business
- Ability to overcome objections and offer alternate solutions
- Timeliness and a professional appearance
- Excellent written and verbal communication skills (fluent English required, bilingual a plus)
- Strong listening skills to be able to identify customer need
- Self-motivated with the ability to work independently in a sales driven environment
- Ability to occasionally lift to 25 pounds and to stand for long periods of time
- Proven ability to juggle multiple duties and prioritize
- Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Demonstrated ability to type 30-40 wpm
Job Duties
- Provide each guest with a professional and courteous greeting and extraordinary customer service
- Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs
- Ability to assess guests needs via the discovery process
- Meet or exceed established sales targets in a commissioned environment
- Demonstrate the ability to generate sales and up sell product by painting the picture and planning out the guests stay to improve their experience
- Ability to solve guest issues in a timely fashion with satisfaction and a sense of urgency
- Confirmed ability to sell in person and occasionally, on the phone
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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