Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.00
Work Schedule
Weekend Shifts
Split Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Employee Discounts
Job Description
Century Park Associates is a respected senior living community dedicated to providing an enriching lifestyle for its residents and a positive work environment for its associates. With a deep commitment to leadership, integrity, and personal ethics, Century Park Associates ensures a warm and caring atmosphere where residents feel valued and supported. The organization emphasizes a 'people come first' philosophy, reflecting a culture that prioritizes excellence, respect, and exceptional service. This approach fosters strong relationships of trust within the community while encouraging professional growth and personal satisfaction among staff members. Century Park Associates believes in nurturing their residents' abilities to continue... Show More
Job Requirements
- Must have high school diploma or equivalent
- Must be proficient with Microsoft Office Word and Excel
- Must demonstrate proficiency with office machines such as fax, copier, scanner
- Must enjoy serving seniors
- Must demonstrate excellent customer service and hospitality
- Must have good telephone etiquette
- Must demonstrate trustworthiness and dependability
- Must work efficiently and effectively with little to no supervision
- Must demonstrate effective communication skills
- Must work efficiently with frequent interruptions
- Must be able to multitask
- Must be able to meet deadlines
- Must be cheerful and positive
- Must be responsive to resident requests
- Must display integrity and professionalism by adhering to Century Park's Code of Ethics and complete all required compliance training
Job Qualifications
- High school diploma or equivalent
- Proficient with Microsoft Office including Word and Excel
- Demonstrated proficiency with office machines such as fax, copier, and scanner
- Ability to demonstrate excellent customer service and telephone etiquette
- Effective communication skills
- Ability to work efficiently with little to no supervision
- Able to multitask and handle frequent interruptions
- Trustworthy and dependable
- Cheerful and positive demeanor
- Responsive to resident requests
- Knowledge of community policies and procedures
- Familiarity with Electronic Health Record (EHR) system is a plus
Job Duties
- Demonstrates excellent customer service including telephone etiquette skills
- Serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- Creates and maintains a positive atmosphere of warmth and hospitality
- Interacts with all individuals professionally and courteously
- Directs concerns from individuals to appropriate manager
- Screens visitors entering the community
- Assists with keeping front lobby and workrooms neat, clean and presentable
- Closely observes lobby activity and reports unauthorized visitors or concerns
- Keeps front lobby entrance flowing and welcoming
- Keeps bell cart clean and polishes weekly
- Provides accurate, reliable clerical support such as typing, filing, photocopies, fax, data entry
- Receives, sorts and distributes mail
- Delivers packages to appropriate person/department following community policy
- Makes accurate, timely entries into Events Log
- Maintains lists such as resident directory, door check sheets, associate phone list, call in sheets
- Enters resident maintenance requests in TELs system
- Maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- Oversees resident check in system educating new residents, inviting participation, maintaining weekly list for security
- Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- Communicates with sales team and back up sales team so inquiry calls are handled timely
- Assists with Electronic Health Record (EHR) system as requested
Job Qualifications
Experience
No experience required
Job Location
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