Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid Time Off
Tuition Reimbursement
Employee assistance program
Job Description
Sunrise Senior Living is a leading provider of senior living services dedicated to enhancing the lives of older adults through a vibrant community experience that encourages independence, wellness, and a high quality of life. With a commitment to compassionate care, Sunrise creates an environment where residents feel valued, empowered, and supported in every stage of their lives. The company has earned widespread recognition as a Great Place to Work, a prestigious certification it has received multiple times due to its exemplary workplace culture that values teamwork, integrity, and respect. Sunrise’s vision focuses on fostering meaningful relationships among residents, their families,... Show More
Job Requirements
- High school degree or GED
- Proven customer service experience
- Proficiency in Microsoft Office applications
- Ability to learn new software applications
- Effective communication skills
- Good organizational skills
- Ability to manage multiple priorities
- Maintain compliance with safety and regulatory requirements
- Capable of handling confidential information
- Ability to participate in safety programs and emergency response
- Completion of pre-employment drug testing and health screenings
- COVID-19 and influenza vaccinations as mandated by applicable laws
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and the ability to learn new applications
- Ability to handle multiple priorities
- Strong written and verbal communication skills
- Good organizational, time management, and follow-through skills
- Accurate record-keeping skills
- Good judgment, problem solving and decision-making skills
- Knowledge of safety procedures and protocols is preferred
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in the hospital
- Order Memory Flower for any residents that have passed away
- Send sympathy cards to families and/or responsible parties as needed
- Order flowers and name plates for new residents prior to move-in
- Order guest meals for resident and family for day of move in
- Create and maintain marketing and move-in packet inventory as needed
- Support Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
- Keep the front desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
- Maintain and clean the popcorn machine daily and restock as necessary
- Keep music playing throughout the day
- Ensure that another team member covers the front desk when stepping away to complete duties
- Partner with the community team to ensure community compliance with health and safety regulations, promote risk management programs and policies, and adhere to safety rules and regulations
- Practice safety procedures at all times including Personal Protective Equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
- Maintain resident and team member rosters and current work schedules for emergency procedures
- Champion the Safe Leaving Program by partnering with community leadership to ensure the safety of residents
- Respond to emergencies as per Sunrise policies and procedures
- Ensure all guests and residents sign in and out appropriately
- Maintain a high-risk elopement list with photographs at the front desk
- Update resident phone lists, move-in and move-out registers, and guest and sign-in logs
- Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator
- Collect meal ticket money and process it according to internal business control procedures
- Organize and distribute mail to residents, Executive Director, and Department Coordinators
- Post and display the Daily Menu on the Menu Board
- Assist with recruitment process by performing computer data entry and other administrative duties as assigned
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate actively as a member of a team and committed to team goals
- Demonstrate in daily interactions the Team Member Credo and commit to serving residents and guests through Principles of Service
- Contribute to customer and team member engagement programs including surveys and improvement planning workshops
- Attend regular meetings such as Town Hall and Department Team Meetings
- Maintain compliance with assigned required training and regulatory training
- Perform other duties as assigned.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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