Concierge

Coral Springs, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Day Shifts

Fixed Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Employee Discounts

Flexible Schedule

Job Description

Castle Group is a distinguished company specializing in residential community management, dedicated to delivering exceptional hospitality and service experiences. Renowned for its commitment to excellence and professionalism, Castle Group operates a range of communities and buildings where quality service and resident satisfaction are their top priorities. The organization embodies a culture of respect, integrity, and dedication, aiming to create welcoming and well-managed environments for residents and their guests. Castle Group values collaboration, customer-centric service, and upholding the highest standards in property management and hospitality services.

The role of Concierge within Castle Group is an essential position responsible for providing professiona... Show More

Job Requirements

High school diploma or equivalency
1+ years of hospitality experience preferred
effective written and verbal communication skills
excellent customer service skills including conflict resolution and de-escalation
ability to maintain composure and good judgement during stressful situations
ability to lift 30lbs following safety procedures
ability to work in upright standing position for long durations
ability to walk, climb stairs, and navigate property
excellent organizational skills
proficiency with Microsoft Office Suite
ability to handle confidential information professionally
ability to respond clearly and professionally in person and over the phone
ability to reach, bend, stoop, and perform repetitive wrist, hand, and finger motions
ability to hear and respond appropriately to verbal requests

Job Qualifications

High school diploma or equivalency
college-level courses in business and hospitality preferred
1+ years of hospitality experience preferred
effective written and verbal communication skills
excellent customer service skills including strong conflict resolution and de-escalation techniques
ability to project a professional and knowledgeable demeanor
intermediate command of computer hardware and software, especially Microsoft Office Suite
excellent organizational skills and attention to detail
ability to prioritize tasks
ability to act with integrity, professionalism, and confidentiality
multiple language fluency is desirable but not necessary

Job Duties

Greet residents and guests upon entry
respond to requests, questions, and other needs
make reservations and provide recommendations to restaurants, bars, and clubs
document issues or transactions as needed
develop understanding of Association policies and requirements
identify appropriate department or person for escalation
acquire knowledge of surrounding areas and attractions
answer phones promptly and effectively
keep track of activity logs, incident reports, and records for Property Manager's review
escalate concerns or issues to Property Manager for immediate resolution
monitor Emergency Response System and respond efficiently
monitor and control Electronic Security Control Systems if applicable
ensure all safety precautions and procedures are followed
log and track packages until delivery or pick-up
perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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