Concierge

St Petersburg, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $18.00

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Medical

Dental

Vision

Life insurance

short-term disability

long-term disability

401(k) retirement plan

Paid Time Off

Job Description

Invited is a leading company in the hospitality and service industry, boasting a rich history since 1957. As the largest owner and operator of private clubs nationwide, Invited manages over 130 country clubs, city clubs, and athletic clubs. Each club offers first-class amenities ranging from championship golf courses and modern workspaces to handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and fitness centers. The company prides itself on creating inclusive and exceptional experiences for more than 17,000 employees, members, and guests. Invited’s mission centers on building strong relationships and enriching the lives of everyone connected to the clubs they operate.
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Job Requirements

High school diploma or equivalent
Minimum of 1 year of experience in hospitality or customer-facing roles
Service-oriented mindset
Friendly and positive attitude
Professional phone demeanor
Collaborative team spirit
Ability to stand and walk for extended periods
Capacity to work in varying temperature environments
Physical ability to climb ladders, squat, kneel, reach, grasp, twist, bend, fold and unfold
Effective communication skills including talking and hearing

Job Qualifications

High school diploma or equivalent
Minimum of 1 year of experience in hospitality or similar customer-facing role
Service-oriented mindset focused on member and guest satisfaction
Friendly and personable demeanor with a positive attitude
Professional and welcoming phone manner
Ability to collaborate effectively with team members
Strong communication skills across verbal, written, phone, text, and social media channels
Proven ability to work under pressure and multitask
Strong organizational skills and attention to detail
Proficient in Microsoft Office applications
Effective time management and prioritization skills.

Job Duties

Provide a warm welcome and fond farewell to members and guests
Greet every call with a warm and friendly tone
Deliver exceptional business and concierge services and create memorable experiences
Inform members and guests about club services, amenities, and upcoming events
Assist with member communications, including social media efforts and newsletters
Make outbound calls to new and at-risk members
Support member experience initiatives by promoting club offerings and assisting with key projects
Manage reservations for club programs, dining, and services
Conduct proactive phone calls to confirm member reservations
Oversee reservation process ensuring accurate bookings and timely confirmations
Actively promote upcoming events and assist in event registration and follow-ups
Contribute to member experience initiatives including website calendar updates and message-on-hold system management
Document all member interactions and outreach in the M360 system
Create and update events and relevant information on the MemberFirst platform
Prepare and print personalized welcome tents, birthday, and anniversary cards
Maintain up-to-date member profiles including personal preferences and special occasions
Communicate member allergies or dietary restrictions to restaurant team
Maintain a clean and welcoming lobby and workstation
Ensure supplies are well-stocked and available
Assist others as needed and take on additional tasks
Follow all company policies and maintain professionalism
Follow safe working practices and compliance
Take initiative in personal and professional growth
Address and resolve challenges with resources and support from regional and corporate teams
Attend daily briefings and engage in required activities.

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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