Concierge

Sacramento, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.89 - $20.14

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

disability plans

Retirement Savings Plans

Employee assistance program

Discount Program

Paid Time Off

Sick Time

Holiday pay

myFlexPay

Tuition Reimbursement

Job Description

Sunrise Senior Living is a premier provider of senior care services, dedicated to empowering residents to live longer, healthier, and happier lives. As a recognized leader in the senior living industry, Sunrise is celebrated for fostering a compassionate, engaging, and supportive environment for both residents and team members. The company’s mission focuses on the sacred value of human life, cultivating meaningful relationships and delivering exceptional service centered around respect, dignity, and care. Recognized repeatedly as a Great Place to Work® by Activated Insights, Sunrise Senior Living is proud of its inclusive culture, collaborative work environment, and commitment to employee growth... Show More

Job Requirements

High school diploma or equivalent
prior customer service experience
basic computer literacy
ability to communicate effectively both verbally and in writing
capability to manage multiple tasks efficiently
attention to detail and accuracy in record keeping
willingness to comply with safety and health regulations
ability to work flexible hours as needed
pass a drug test excluding marijuana
complete applicable health screenings such as tuberculosis test and physical evaluation
obtain Covid-19 and Influenza vaccinations if mandated by local laws
sign Driver job description if driving a company vehicle
reliable and professional demeanor

Job Qualifications

High school degree or GED
proven customer service experience and skills
proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
ability to learn new applications quickly
strong organizational and multitasking abilities
excellent written and verbal communication skills
good judgment, problem-solving, and decision-making capabilities
familiarity with occupational health and safety requirements
willingness to participate in required training and comply with safety protocols
ability to work collaboratively in a team environment
experience handling sensitive information with confidentiality

Job Duties

Oversee the community entry area for visitors, guests, and residents
extend a warm welcome and greeting
offer and provide beverages to visitors and guests
ensure community safety protocols are in place
contact the Director of Sales, Executive Director, or Department Coordinator to meet prospective residents, families, or visitors
greet potential candidates and assist with recruitment process by capturing candidate information
answer incoming telephone calls and resident calls promptly with appropriate greeting and identification
take complete messages and communicate them to intended recipients
provide community overview to callers and direct them accordingly
manage appointments for residents and family members
send get well and sympathy cards to residents and families
order Memory Flowers for deceased residents
order flowers and name plates for new residents
order guest meals for resident and family on move-in day
maintain marketing and move-in packet inventory
assist Director of Sales with inquiry calls and lead tracking database entry
perform administrative duties related to resident move-in process
keep desk and entry area neat and organized
check Bistro for cleanliness and ensure availability of refreshments and snacks
maintain music throughout the day
coordinate coverage for front desk duties when stepping away
partner with community team to ensure compliance with occupational health and safety requirements
practice safety procedures including Personal Protective Equipment, fire extinguishers, and lockout tagout
maintain resident and team member rosters and emergency schedules
champion Safe Leaving Program and respond to emergencies as per policies
ensure all guests and residents sign in and out
maintain high-risk elopement list with photographs
update resident phone lists, move-in/move-out registers, and guest logs daily
prepare and tally meal tickets and process meal ticket money
organize and distribute mail and newspapers
post daily menu on board
maintain resident form for miscellaneous credits
assist with recruitment and administrative data entry tasks
monitor and order office supplies
track and disperse team member paychecks
participate actively as a team member contributing to team goals
demonstrate daily adherence to Team Member Credo and Principles of Service
contribute to engagement programs and attend meetings
maintain compliance with required training
perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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