Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $20.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Tuition Reimbursement
Job Description
Sunrise Senior Living is a trusted and renowned provider of senior living communities dedicated to helping residents live longer, healthier, and happier lives. The organization prides itself on building meaningful relationships not only between residents and their families but also among team members. Recognized multiple times as a Great Place to Work by Activated Insights, Sunrise Senior Living is proud of its supportive workplace culture and commitment to its team's professional growth and job satisfaction. Sunrise embraces its foundational belief in the sacred value of human life and emphasizes core values that foster exceptional service, integrity, and respect in every... Show More
Job Requirements
- High school degree/GED
- Proven customer service experience
- Proficiency in Microsoft Office and other computer applications
- Ability to multitask effectively
- Strong communication skills
- Good organizational and time management abilities
- Willingness to comply with safety protocols and training requirements
Job Qualifications
- High school degree/GED
- Proven customer service experience and skills
- Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with ability to learn new applications
- Ability to handle multiple priorities
- Excellent written and verbal communication skills
- Good organizational, time management, and follow-through skills
- Accurate record-keeping skills
- Good judgment, problem solving and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- Answer incoming telephone calls and resident calls within two-three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to callers, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in the hospital
- Order Memory Flower for residents that have passed away
- Send sympathy cards to families and responsible parties as needed
- Order flowers and name plates for new residents prior to move in
- Order guest meals for resident and family for day of move in
- Create and maintain marketing and move-in packet inventory
- Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage interest in Sunrise Senior Living
- Assist the Director of Sales with Customer Relationship Management lead tracking database entry
- Perform administrative duties pertaining to the resident move-in process
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
- Maintain and clean the popcorn machine daily and restock as necessary
- Keep music playing throughout the day
- Ensure another team member covers the front desk when stepping away
- Partner with community team to ensure community compliance with occupational health and safety requirements
- Practice safety procedures including use of PPE, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
- Maintain Resident Roster, Team Member Roster, and current work schedules for emergency procedures
- Champion the Safe Leaving Program and Procedures to ensure resident safety
- Respond to emergencies per Sunrise policies
- Responsible for guests and residents signing in and out properly
- Maintain a high-risk elopement list with photographs at front desk
- Update resident phone list and roster daily
- Prepare and tally meal tickets for team and family members
- Collect meal ticket money and process in accordance with control procedures
- Organize and distribute mail
- Collect and distribute newspapers
- Post and display Daily Menu
- Maintain resident forms for miscellaneous credits
- Assist with recruitment data entry and general administrative duties
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate actively in team goals
- Demonstrate Team Member Credo in interactions
- Commit to serving residents and guests through Principles of Service
- Contribute to engagement programs and attend meetings
- Maintain compliance in required and state/province training
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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