Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.14 - $21.45
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life
disability
Retirement Savings Plans
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
Flexible pay options
Job Description
Sunrise Senior Living is a renowned provider of senior care services, dedicated to enhancing the lives of older adults through compassionate and personalized support. Recognized repeatedly as a Great Place to Work by Activated Insights, Sunrise has earned this prestigious certification eight times, underscoring its commitment to cultivating an exceptional workplace culture. At Sunrise, employees are valued for their unique skills and are empowered to make meaningful contributions that help residents live longer, healthier, and happier lives. The environment fosters meaningful relationships among residents, their families, and team members, creating a supportive community that emphasizes joy and fulfillment through service.Show More
Job Requirements
- High school degree or GED
- Proven customer service experience
- Proficiency in computer skills including Microsoft Office and Sunrise applications
- Ability to learn new applications
- Ability to handle multiple priorities
- Excellent written and verbal communication skills
- Good organizational and time management skills
- Accurate record keeping
- Strong judgment and problem solving
- Commitment to team goals and principles of service
- Compliance with health and safety protocols
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office and Sunrise applications
- Ability to learn new technology applications
- Excellent written and verbal communication skills
- Good organizational and time management capabilities
- Accurate record-keeping abilities
- Strong judgment, problem-solving, and decision-making skills
- Ability to handle multiple priorities and work collaboratively in a team environment
Job Duties
- Oversee the community entry area for visitors, guests, and residents and ensure safety protocols are in place
- Contact Director of Sales, Executive Director, or Department Coordinator to meet prospective residents, families, or visitors
- Greet potential job candidates and process applications through the Applicant Tracking System
- Answer incoming calls promptly with appropriate greetings and take detailed messages
- Provide community overviews to callers and direct them appropriately
- Manage appointments for residents and families such as hairdresser and transportation
- Send get well and sympathy cards and order memorial flowers
- Order flowers and nameplates for new residents and guest meals for move-ins
- Maintain marketing and move-in packet inventories
- Support Director of Sales with inquiry calls and lead tracking
- Keep front desk and entry areas neat and organized
- Monitor Bistro area for cleanliness and refreshments and ensure music is playing
- Ensure front desk coverage when away
- Promote compliance with occupational health and safety regulations
- Practice safety procedures and maintain emergency rosters and schedules
- Respond to emergencies and maintain visitor sign-in protocols
- Update resident phone lists, move-in and move-out logs, guest sign-in logs
- Manage meal tickets and money collection for Dining Service Coordinator
- Organize and distribute mail and newspapers
- Maintain resident credit forms per Business Office Coordinator guidelines
- Assist in recruitment data entry and general administrative duties
- Monitor and order office supplies
- Track and disperse team member paychecks
- Actively participate in team meetings and engagement programs
- Maintain compliance with required training and perform other assigned duties
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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