Concierge

Centennial, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $18.00

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible scheduling

wellness programs

Job Description

HHM Hotels is a renowned hospitality company dedicated to delivering exceptional guest experiences through its commitment to excellence, community engagement, and sustainable practices. As a company within the hospitality industry, HHM Hotels prides itself on setting high standards for guest services and maintaining a warm, welcoming environment for diverse clientele across its properties. Managed by HHM Hotels, this role offers a unique opportunity to join a company that values people, service, and continual growth in a dynamic and rewarding work environment.

The Concierge role at HHM Hotels is vital to enhancing every guest's stay by providing personalized and anticipatory... Show More

Job Requirements

High school diploma or equivalent
previous customer service experience required or equivalent training
knowledge of the local community attractions and events
ability to work varied schedules including holidays weekends and alternate shifts
capability to stand or sit for extended periods walk and lift up to 15 pounds

Job Qualifications

High school diploma or equivalent
previous customer service experience
knowledge of the local community attractions and events
strong communication skills
ability to multitask and prioritize
friendly and approachable demeanor
problem-solving abilities

Job Duties

Warmly greet and acknowledge guests proactively offering assistance
provide information about local attractions and events
make travel arrangements
make dining and other reservations and obtain tickets for events
receive store or deliver luggage or mail
pick up and deliver items or run errands
carry out unusual requests such as searching for hard-to-find items or services
work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods
be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
follow sustainability guidelines and practices related to HHM’s EarthView program
practice safe work habits and wear protective safety equipment
ensure overall guest satisfaction
perform other duties as requested by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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