Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.20 - $16.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Employee assistance program
Paid Time Off
Tuition Reimbursement
Shift pay
Job Description
Sunrise Senior Living is a renowned provider of senior care, dedicated to enhancing the lives of older adults through compassionate, personalized support. Recognized as a Great Place to Work for the ninth time by Activated Insights, Sunrise is celebrated for its outstanding workplace culture and commitment to employee well-being. The company operates a network of senior living communities that offer a variety of care options including assisted living, memory care, and respite services. This environment fosters a sense of community, respect, and dignity for residents, empowering them to live longer, healthier, and happier lives.
At Sunrise Senior Living, employe... Show More
At Sunrise Senior Living, employe... Show More
Job Requirements
- High school degree/GED
- proven customer service experience
- proficiency in computer skills including Microsoft Office and ability to learn new applications
- ability to handle multiple priorities
- effective written and verbal communication skills
- good organizational and time management skills
- adherence to safety procedures and protocols
- as applicable, ability to drive a Sunrise vehicle and understanding of related safety duties
Job Qualifications
- High school degree/GED
- proven customer service experience and skills
- proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
- knowledge of safety protocols
- good organizational, time management, and follow through skills
- good judgment, problem solving and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- contact the Director of Sales (DOS), Executive Director (ED), or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process
- answer incoming telephone calls and resident calls within two-three (2-3) rings with the appropriate community greeting message and identification
- take complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient
- offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- manage appointments for residents and family members such as, but not limited to, hairdresser, transportation, etc.
- send get well cards to residents in the hospital
- order Memory Flower for any residents that have passed away
- send sympathy cards to families and/or responsible parties as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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