Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Career development opportunities
Job Description
The Setai is a renowned luxury hotel located in the heart of South Beach, Miami. This premier oceanfront property is celebrated for its unique blend of Asian-inspired simplicity and elegance combined with the iconic Art Deco charm of South Beach. The hotel offers guests a peaceful and sophisticated retreat that contrasts beautifully with the vibrant and bustling atmosphere of the surrounding area. Known for its exemplary service standards and dedication to guest satisfaction, The Setai provides an environment where guests can enjoy not only the stunning beach and tropical surroundings but also the rich culture and vibrant nightlife of Miami.... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or customer service roles
- proficiency in Microsoft Office applications
- ability to work flexible hours including evenings, weekends, and holidays
- excellent communication and interpersonal skills
- ability to handle confidential information with discretion
- strong multitasking and organizational abilities
- fluency in multiple languages preferred
Job Qualifications
- Knowledge of hospitality principles and procedures
- strong knowledge of hotel facilities, local restaurants, spas, entertainment venues, shows, tours, shopping
- experience working with high profile guests with discriminating expectations
- reputation for handling situations and confidential information discretely
- projects a positive, professional, and supportive outward image
- exercises good judgment
- good computing skills demonstrating proficiency with Microsoft Office software (Excel, Word, Outlook) and web searches
- ability to review information in a factual and neutral manner, analyze data and prepare reports and documents in a timely manner
- ability and willingness to work flexible hours
- outstanding interpersonal skills and excellent communication skills, both written and oral
- excellent time management and organizational skills
- fluency in two or more languages is preferred
Job Duties
- Exemplifies our commitment to The Setai’s mission of Total Guest Satisfaction
- maintains positive guest relations at all times
- anticipates guests’ needs, responds promptly and works in conjunction with all Front Office staff to deliver consistently and sought after guest experiences that meet the style of The Setai
- greets all guests cordially using their name when possible
- responds to guests’ requests for information concerning dining, shows, tours, spas, sporting events, entertainment, shopping, transportation, and any other areas to ensure the guests have a memorable experience
- maintains familiarity with all restaurants, theaters, clubs, spas, stores, etc. as to best advise guests
- establishes and maintains contacts with local businesses so as to quickly and efficiently assist guests
- makes reservations for guests
- confirms bookings as needed
- arranges transportation for guests as needed
- coordinates with the proper departments to meet guests’ needs
- provides both local and international newspapers to guests
- arranges for bicycles as requested by guests
- handles all guest shipments
- reviews guest logs frequently, remains aware of all VIPs and other especially noted guests for any specific in-house needs
- resolves and addresses guest concerns and issues proactively and with grace and diplomacy
- ensures Concierge area is clean and tidy
- promptly reports any maintenance issues
- ensures that billing is accurate for all guests
- completes shift checklist
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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