Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Employee Discounts
Job Description
Century Park Associates is a distinguished senior living community dedicated to creating an enriching lifestyle for its residents and fostering a rewarding work environment for its associates. The company operates with a strong focus on trust, leadership, and personal ethics, valuing relationships that nurture respect and outstanding service. At Century Park Associates, the philosophy of 'people come first' guides every aspect of the organization, reflecting a commitment to excellence in care and community engagement. They champion an atmosphere where residents are encouraged to continue growing, learning, and contributing, while associates are supported in exceeding expectations and delivering exceptional service. The... Show More
Job Requirements
- Must be able to work every Wednesday from 8:30 am to 5:00 pm
- Must be available for an additional floating day to fill in a shift
- Must be available to cover vacations including weekends if possible
- Must work efficiently and effectively with little to no supervision
- Must work efficiently with frequent interruptions
- Must be able to multitask
- Must be able to meet deadlines
Job Qualifications
- Must have high school diploma or equivalent
- Must be proficient with Microsoft Office including Word and Excel
- Must demonstrate proficiency with office machines including fax, copier/scanner
- Must enjoy serving seniors
- Must demonstrate excellent customer service and hospitality
- Must have good telephone etiquette
- Must demonstrate trustworthiness and dependability
- Must demonstrate effective communication skills
- Must be cheerful and positive
- Must be responsive to resident requests
- Displays integrity and professionalism by adhering to Century Park's Code of Ethics and completing all required compliance training
Job Duties
- Demonstrates excellent customer service including telephone etiquette skills
- Serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- Creates and maintains a positive atmosphere of warmth and hospitality
- Interacts with all individuals professionally and courteously
- Directs concerns from individuals to appropriate manager
- Screens visitors entering the community
- Assists with keeping front lobby and workrooms neat, clean and presentable
- Closely observes lobby activity and reports unauthorized visitors or concerns
- Keeps front lobby entrance flowing and welcoming
- Keeps bell cart clean and polishes weekly
- Provides accurate, reliable clerical support including typing, filing, photocopies, fax, data entry
- Receives, sorts and distributes mail
- Delivers packages to appropriate person/department following community policy
- Makes accurate, timely entries into Events Log
- Maintains lists including resident directory, door check sheets, associate phone list, call in sheets
- Enters resident maintenance requests in TELs system
- Maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- Oversees resident check in system including educating new residents, inviting participation, maintains weekly list for security
- Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- Communicates with sales team and back up sales team so inquiry calls are handled timely
- Assists with Electronic Health Record (EHR) system as requested
Job Qualifications
Experience
No experience required
Job Location
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