Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Travel opportunities
Job Description
The Peabody Hotel is a world-renowned luxury hotel known for its exceptional service and iconic traditions. Situated in a prime location, the Peabody offers guests exquisite accommodations, fine dining, and unique experiences that blend historical charm with modern luxury. As a staple of hospitality excellence, the hotel serves a diverse clientele ranging from business travelers and tourists to celebrities and dignitaries. The Peabody prides itself on its commitment to service excellence, attentiveness, and personalized guest experiences that create unforgettable stays for all visitors.
We are currently seeking a Concierge to join our dedicated Front Office team at the Peabo... Show More
We are currently seeking a Concierge to join our dedicated Front Office team at the Peabo... Show More
Job Requirements
- High school graduate or equivalent vocational training certificate
- fluency in English both verbal and written
- minimum 18 years of age to serve alcoholic beverages
- ability to input and access information in the property management system/computers
- ability to perform job functions with attention to detail, speed and accuracy
- prioritize and organize
- remain in stationary position throughout work shift
- ability to bend, squat, climb (including stairs) and reach one foot on a daily basis
- ability to lift, move and carry approximately 25 pounds
- exert physical effort in transporting up to 75 pounds including up and down inclines
- satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner
- maintain confidentiality of guest information, associate information and pertinent hotel data
- maintain regular and punctual attendance
- adhere to Peabody grooming standards
- exemplify Peabody service excellence
Job Qualifications
- High school graduate or equivalent vocational training certificate
- fluency in English both verbal and written
- provide legible communication
- compute basic arithmetic
- ability to input and access information in the property management system/computers
- ability to perform job functions with attention to detail, speed and accuracy
- prioritize and organize
- be a clear thinker remaining calm and resolving problems using good judgment
- follow directions thoroughly
- understand guests' service needs
- work cohesively with associates as part of a team
- work with minimal supervision
- maintain confidentiality of guest information, associate information and pertinent hotel data
- satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner
- maintain regular and punctual attendance
- adhere to Peabody grooming standards
- exemplify Peabody service excellence
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- Maintain complete knowledge of correct maintenance and use of equipment
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Maintain positive guest relations at all times
- Resolve guest complaints, ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Coordinate guest requests with designated vendors including transportation, reservations, and various service providers
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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